Heritage One Day Surgery

"Brought my significant other here today for a procedure and ended up being a living nightmare for her. First of all, she is a survivor of a brutal sexual assault as well as being immunosuppressed. That being said, the doctors mildly sedated her (she could have gotten up and walked away), strapped her down to the table, and when she screamed and cried that it hurt the doctors did NOTHING. They told her it was "just pressure" and kept going. A survivor of sexual assault, strapped to the table while a bunch of male doctors don't stop when she cries or tells them it hurts. after being made to wait almost 30 min for the doctor after telling them that her pain was worse, we were forced to leave, only to receive a call later on with them telling her she is no longer a patient there, that the doctors are under no obligation to sedate her more and that unless she specifically says the word "stop", they are under no obligation to stop all while copping an attitude on the phone saying that there are other patients to get to. These people are heartless monsters and I URGE people NOT to take their loved ones here."

"Since 2009, I have been a patient at New York Spine & Wellness, and have had procedures at Heritage One Day Surgery many times since they opened their doors. I can't think of a single bad experience at this facility in the 10 years I've received treatment there. Anytime I have ever had a concern, it was addressed the same day. I have nothing but good things to say about this facility, staff and providers."

"This one day surgery on Staff Road was an absolute nightmare. From the moment you stepped in, the staff is unprofessional and indifferent. Who ever is driving you have to stay in the car outside even if is 90 or -3 degrees ,they don’t want you to leave the parking lot for at least 4 hours. They don’t have a waiting area. Communication between the staff member is non existent one feels like a forgotten number rather than a human in pain. Avoid this s place at all cost. I respect the medical professionals but this is a medical facility not a rundown motel I’ve seen dogs in veterinary clinics treated better than humans here. I feel sorry for any doctor or any patient that have to deal with the staff in this place."

"My overall experience today at Heritage One Day Surgery was very good. All personnel were polite and friendly. Explained most everything to me including post procedure instructions. I have one suggestion that would have made it more comfortable. I realize clothing needs to be out of the way for the procedure however I wish I had been warned when I was face down on the table not able to see anything that was going on and suddenly with no warning someone took hold of my slacks and underwear and pulled them down to expose my lower back area. One part of the procedure that the patient needs to be told before it happens. Very uncomfortable to my inner self in an already uncomfortable position."

"Poor communication, My wife has 2:30 arrival 3:00 appointment. 4:10 Doors locked, phone call "we are closed". I had to track down a nurse in the hallway to get an update. Little bit of an attitude. "Well we running behind" and basically walk away. Somehow they need to let the people waiting in the parking lot know what's going. I will attempt to talk with someone after this ordeal is over."