Lou's Auto Repair

"Please everyone stay away from this shop, just spent $700 for him not to fix my car and have it towed to a real shop, this was the most absolute worst expirence I’ve ever had with a car. Please stay away, Lou is a scam artist. This place should be shut down."

"Our vehicle overheated and we broke down while our son had a baseball tournament all weekend in Cooperstown. I originally had it towed to the dealer and they said they could fit me in 10 days later. I called another garage and they said 8. I called Lou's and he said he could squeeze me in that day or at most the next. I had the vehicle towed over and he stuck to his word. He was able to look at it and replace our water pump and brakes. The total bill was way lower than I expected and certainly much cheaper than the dealer. They also insisted on showing me the parts they replaced even though it wasn't necessary but a total trustworthy gesture. If I lived near here I would never go anywhere else. They were absolute life savers as we were also moving out of state the following weekend. So definitely consider them for your repairs!"

"First time having service done at Lou’s and I’ll definitely be going back. Great turn around time and made sure I was aware of costs before going ahead and doing any work. Very friendly, left my car clean, and was great with flexibility of pickup time."

"This is the only place I will go. I got work done on my car up in Ithaca by another mechanic, and Lou noticed something was off - he found out that they charged me for parts that they never even put on the car. Lou then called the other shop and made them give me a refund, saving me over $200!! This is the only honest place in town and Lou really knows what he's doing. Even if you're passing through or have lived here for 20 years and always went elsewhere, definitely bring all of your vehicles here. I can't say enough good things!"

"Make sure you talk to Lou before leaving your vehicle. I set up an appointment for a transmission flush and filter change over the phone. He set a price we agreed upon and I thought he understood since I said very clearly "transmission flush and filter change." When the day of the appointment arrived, I discovered that my transmission flush had been changed to transmission maintenance and the filter had not been remembered at all. When I reexplained what I wanted, the price magically went up. Still not sure where the miscommunication happened. Currently I'm sitting at my appointment waiting for the other two vehicles he decided to work on during my appointment time..."