Vega Spa

"We got tricked!!!! This company does not accept Groupon. We purchased a Groupon, and called in advance to make an appointment ( with the knowledge of us having a Groupon) they told us we can do a walk in. We came in and was told they do not accept Groupon. The owner said that she does not get a cut with groupon customers, and told us to refund the groupon and pay out of pocket for a massage. I looked at the reviews on google after the fact, which I should have done before even coming to this scam of a place. They’re using Groupon for promotion, but don’t want to honor groupon business. Unacceptable. Reporting to BBB."

"This place is a scam. I bought a groupon voucher as a gift for Mother’s Day and they completely ruined the experience. When my mom went there she was informed that she would have to pay an additional $58 ($40 gratuity plus tax) for her service. None of this was listed on the site or anywhere else. She was willing to pay for it cause she came a long way, but then they insisted that they accept cash only. She had no cash so she called me. I called and spoke to the girl at the store who informed me that she does not work for free. I told her several times that I paid for a voucher so the service is already paid for. She refused. Eventually she gave in an provided my mom the service after almost an hour of going back and forth."

"Absolutely scam of a place. Do not purchase a massage on Groupon because they will tell you there is a mandatory gratuity based on the original price of the massage because the "masseuse" doesn't get paid from that sale. That's not problem and their employer should be handling that."

"I never write reviews but recently had an extremely negative experience at this massage studio. I purchased a Groupon and was looking forward to a relaxing 90-minute massage. However, my masseuse, Crystal, had no training whatsoever and was completely unqualified to be performing a massage. To start with, I was informed upon arrival that I had to pay an additional $57, which was fine. However, during the massage, Crystal told me that the money did not include the tip, which was incredibly unprofessional and left me feeling pressured to tip. To make matters worse, Crystal played music on her phone during the massage but seemed to have used YouTube, as every 15 minutes, a loud ad would begin playing. This was beyond irritating and completely disrupted the experience. To top it off, Crystal only gave me a 60-minute massage instead of the 90-minute one I had paid for. By then, I just wanted to leave and be done with the whole experience. These were only a couple of the many unprofessional things that happened. I am extremely disappointed with this massage studio and would not recommend it to anyone. I considered calling to complain, but from my experience at the studio, I don’t believe anyone there is more competent than Crystal. Save your money and your time, and find a more professional establishment."

"Bought a Groupon for this place. Read the reviews and wanted to get a complete price breakdown before going. The front desk staff is COMPLETELY UNPROFESSIONAL AND RUDE. She kept cutting me off instead of listening to what I was saying. They leave out the part that you must pay $50 in gratuity plus taxes on the original price of the massage so expect to pay and additional $72. Now, I suggested that they maybe add more details to the Groupon site so people aren't caught off guard and to actually listen and not be rude. Her response was "All of NY is rude". I hung up and will be trading in my Groupon for something else. Highly do not recommend even if the masseuse is good, the front desk staff is sure to kill your vibe."