Massage Envy,

38-03 Bell Boulevard, Queens, NY 11361

"BaysideMassageGuru I believe in self care and making sure I take care of my body. Although I know I’m worth top dollar I also know I don’t need to pay an outrageous price for quality. That’s where Massage Envy comes in. Their membership ensures I take care of myself at least once a month. I haven’t done a facial yet, but I know it’s an option. I love getting massaged. And unlike a boutique spa, I don’t need to pay $100+ for a massage. At Bayside I know I’m taken care of. Evelyn is a wonderful manager and ensures that the service is as expected. As far as Massage Therapists: I’ve worked with Bosco 2x and appreciate his work with the hot towels to further soothe. I have enjoyed Malik x2 and did a stretch routine which opened up my hips. My favorite masseuse is Kenny right now (8X). I’ve been coming more than once a month because of his attention to detail. Truly working out my knots. He comes of as shy, and rather innocent when it comes to his personality, but his work ethic is perfect for me. He checks in on pressure and can go from light to deep. If he’s not available, I try to get with Malik or Bosco but they both have raving fandom and get booked out. I’m happy waiting for Kenny to be available."

"0. Overall disappointing. It’s really difficult to get a massage appointment here, but i presume that is the price point. Got an appointment. Arrived and everyone was polite, place looked clean. I asked my therapist if we could just work my, arms. She said no she will only do full body. Never asked about pressure, used cold lotion, and i felt her nails. It was her just petting lotion on me for 50 minutes with no real technique I would think if one can communicate, and is a licensed professional, that attention would be given to a specific therapeutic request."

"Great and professional staff. I always leave feeling refreshed, relaxed and revitalized. Always look forward to my massages!"

"Made an appt that was confirmed and then wasn't notified my appt was canceled when i arrived. Was lied to my face that a voice-mail was left on my phone even tho I had my phone in hand showing no voice-mail. I wasted my time traveling there for fake pleasantries with receptionist. I should've heeded the reviews in the first place"

"Overall, I loved my massages here- been a member for about a year. Then I got pregnant and I'm not feeling well so I decided to cancel. But that was not the sole reason. They raised the prices and then the appointments became increasingly sparse and they had two female therapists who could do deep/firm pressure. Then the receptionist let me know they would waive the transfer fee but the owner called and said thats not possible. If your employee made a mistake you should hold that accountable and keep to your word even if that was miscommunication. I was so fed up with their poor customer service that I decided not to even bother using my last two vouchers I had. I will never recommend this location to any of my friends. When you raise the monthly subscription fee, the least that should happen is you should have more appointments available for your clients. Save yourself the trouble and go to another location. They are franchises so they operate differently."