Pet Supplies Plus Cortland 3928 New York 281, Cortland, NY 13045

"Disappointed. Will be taking my business elsewhere, and I spent TONS of money there. Got my dog groomed there, they called 20 minutes prior to him being ready. Okay. So then I wound up picking him an hour after that phone call. Was not told at all, they just wound up charging me $25 for a “boarding fee”. He was there a total of 2 hours and 45 minutes. Ridiculous. Also, not to mention, I paid for his nails to be clipped and they did not do that. Wound up having to do that myself. You lost a customer. You’d think they’d do good by their customers who are already spending so much money there on grooming AND supplies. When I told them I was going to write a bad review, their response was “we already have a lot of them”. So doesn’t that tell you something…? Other people there are nice. Grooming department there is atrocious, bunch of uneducated kids running it there. Kept calling my dog the wrong breed too , as well as put it on paperwork after I corrected them twice. Never again. They don’t care about their clients or their dogs, they only see the money in your pockets."

"Easily my favorite pet store in town. Great selection of cat toys. I had a beautiful tiny little kitty, but due to the excellent cat food I found here, I now have a big strong cat at home (haha). Thank you pet supplies plus and your friendly staff. The staff are absolutely incredible, everyone is friendly and helpful! I love going because of the service as well!!!"

"Wonderful pet supply store. Also great pet grooming services here with excellent prices. The lady in the fish department is very smart and friendly. I always learn some thing new from her. Thank you young lady for your excellent customer service and I’m sorry I forgot your name."

"I love this place! As a Wildlife rehabilitator operating NY Wildlife Rescue, I can attest that it truly does take a village, and Pet Supplies Plus understands this! On multiple occasions they have generously donated much needed pet food to NY Wildlife Rescue to assist the willdlife in our care, as well as regularly donating to our local Cortland Community SPCA. They carry more brands than I even knew existed and offer some specifically foods you can't find in other local establishments. They're always running great specials and I've found their regular prices to be fair and competitive. This store has just about anything you could need or need, from practical toys. collars and leashes to swanky rhinestone encrusted items for pets with champagne tastes! They offer full service grooming, mini spa treatments, nail trims and even have a great, 'Do it yourself' dog wash with everything you need to bath your pet, without soaking your bathroom! Of all their attributes though, I have to say I am most impressed by their staff. Everyone I've spoken to, is not only knowledgeable about the products they carry, but about animals in general. It's immediately evident they are genuine animal lovers. I went in one day with my lovable but misbehaved Black Lab Ranger, who was pulling me all over the store and stopped to get some training tips. Ten minutes and one 'Gentle Leader' leash later, that boy was calmly walking beside me like a gentleman!"

"We had our Cavalier King Charles Spaniel groomed here today. I was greeted by every staff member I saw and of course everyone said hello to Emma. The groomers took their time to make sure she was trimmed just the way we wanted. Their caring and calm demeanor put Emma at ease. She is 9 years old and this was a busy day for her. The standard cut for a CKCS leaves a lot of hair around their feet and their ears quite long. Emma has been in Southern California for 6 years so we wanted the hair trimmed away from her feet so she could navigate in the rain and snow and not pick up every leaf on the sidewalk. They trimmed her perfectly! We will definitely be back. The store itself is spacious clean and well organized. The shelves are well stocked and the selection is expansive. The staff really made me feel welcome. Thank you!"