Billy's Bakery

"Unbelievable experience. Recieved no greeting when I walked into the store. I had asked to do half cash and half change. The guy who worked there rolled his eyes at me and goes “We don’t do that.” I felt so uncomfortable. Never will come back here again with the service I received. I live in another state and drove 3 hours. The cupcakes I ordered also tasted old and I had to throw them away couldn’t even eat them."

"The cakes & cupcakes at Billy's are outstanding, some of the best in the city. I order often for my office for birthdays, company parties etc & they're always a hit! My gripe with Billy's is that their customer service is nearly non-existent - it's happened before that I've needed small tweaks or questions about orders and their entire team couldn't care less about helping. It's always very to the point, no accommodations even for a very-often user, what is online is the unchanging bible and don't expect any warmth when you're on the phone with them. I'll continue ordering for basic needs but if you need anything thoughtful or custom (don't even THINK about last minute!) Billy's is not your place."

"My family and I have been happy regular customers at Billy’s Bakery since they first opened this location, when my kids were babies and now they are almost done with high school. We live nearby and Billy’s remains one of our favorite and most reliable bakeries in NYC (and we are serious baked goods connoisseurs). Their cupcakes are always fresh and delicious with just the right moisture and sweetness. Their banana cake and banana pudding are simply the best we’ve had anywhere. We also ordered many birthday and celebration cakes here over the years, and every one of them was great tasting and beautiful, and so I am not sure why the negative review. Their cakes are made with real buttercream or cream cheese frosting, and it’s not fondant which may support more designs but not really edible. Their service is always attentive and we’ve had many different requests from my kids through the years, and Billy’s never disappoints. We usually take out but when they were younger we also loved eating in as they have tables inside. We highly recommend this bakery for any occasion!"

"Billy’s is a long time favorite for the best New York City cake slices. My favorites are the German chocolate, carrot and banana cake. But really, all flavors are delicious. I am saddened to see all the recent negative reviews. The attendants were very kind & helpful with my orders. Billy’s Bakery will always be the home of New York’s finest!"

"We purchased a cake for my daughter’s birthday party. When her boyfriend went to pick up the cake they were giving us a broken cake, it’s cracked in half!! When it was pointed out to them they only offered a replacement for TOMORROW. How is that helpful when the birthday party is today?!? They didn’t offer any solutions for today, this is completely unacceptable. When my daughter called asking about a refund they couldn’t answer any of her questions. How are they not able to answer questions about receiving a refund when the services/goods paid for were not provided? The cake was $143, not something to blink an eye to. I encourage anyone looking to purchase a cake avoid this bakery. Take your business to a company that cares about their clients. We will be filing a complaint with the Better Business Bureau as well. Thanks for ruining my daughter’s for ruining my daughter’s birthday!"