National MedTrans Network Inc. 992 South 2nd Street, Ronkonkoma, NY 11779

"grateful for the rides but difficult. Drivers here in Las Vegas are often inpatient. Time is money I realize however the medical transport realizes and must advise the drivers...we are often elderly, slow, sometimes ill, and foggy. My phone suddenly died and I could not respond by phone. Rushed to the door...but driver already gone. I don't think he was here 3 minutes,. Am having to replace the phone for it died yet again today, so i have no use of it for appointments next week. The wait time for an assistant who can respond is at times 25 minutes. The blasted virtual assistant - though I speak clearly, asks us to repeat and repeat and.... then we are turned over to someone who truly can get the data. Hope they add to their staff and/or set up a better reservation system on line."

"Horrible company. They scheduled my pick up with Lyft knowing they were on strike which in turn caused me to miss my appointment. Then as im waiting to be picked up i recieve a text message 3 minutes before i was to be at my appointment that they weren't coming. They knew that Lyft and Uber were on strike but they scheduled appointments with them anyways. They didn't even have the decency to give me ample time to find another ride! I am disabled. This company is not good and if I could rate them at less than zero I would."

"I would put anything below one star because this company does not deserve even one star as well. I made reservations under United Health Care for my disable son's appointments 2 weeks earlier and got the reservation numbers as well but when the actual time of the doctor appointments occured, I did not see any body and nor receive any call for the pickup. Likewise, the company assign RED TOP CAB for me to pickup my son back to home at 4:30Pm from one of his appointment but I waited there up to 6:45pm, calling regularly to National MedTrans and Red Top Cab even the facility closed and me and my sun were seating under the rain and wind, umbrella in my hand covering my son and his wheel chair; I had to pick up my daughter from school at 5:00 as well and was receiving regular call from school to come and pickup my heart-patient daughter. I called the National Med-Trans Customer to report these incidents, they transfer my call to the supervisor/responsible person but being hold for up to around 19 minutes no one from the supervisors attended the transferred call and things ended without any result. I encourage everyone to report and write about the same and related incidents here in the review that at least anybody to reach out to these problems or the state fully black-list this company with paying the customer."

"This service is horrible. I booked a trip through UHC. It took three tries to get booked by someone who actually knew how. The van never came to transport me. They claimed to have come and sat outside my house, could not reach me by phpne. They were rude and denied their error. The new ride arrived 20 minutes after he was to have come back---the second time. I was on the phone with UHC filing a complaint. The driver sped by my house twice as I was talking this after my appointment was cancelled due to no transportation. I booked the ride an hour before my actual appt. time. The driver arrived well after the actual time. They also did not cancel the ride which makes me think they are billing and getting paid for services they are not providing. This is fraud. They don't care . For UHC to know about this horrible service lets me know they are all about collecting for Medicare funds. I have the wrong Medicare Advantage."

"I scheduled a pickup ride for 8 AM, for a 9 AM appointment. No show. I called the line twice, but could not reach anyone. I was on hold for a total of 46 minutes, after which I gave up. Had to take my love one, who has limited mobility, to her appointment by public transportation (bus and train); we're now 1.5 hours late. I wish I can say this is the first time something like this happened, but it's not. Scheduled rides never arrive on time. I spent a great deal of time on the phone with the company trying to figure out where the ride is every single time. And most of the time is wasted on being on hold, listening to very irksome music. With this kind of very low quality service and long irritating wait times, I think it will be best for me to utilize public transportation from now on. Even with the MTA's occasional unpredictability and the difficulty of transporting my love one on and off trains and buses, it is still better than the horrendous "services" provided by the National MedTrans."