Empire Automotive Group

"Do not buy a car from here. TERRIBLE customer service. I bought a car from Empire Honda which is now under Titan's motor group and when I gave them a call to get my second key fob, they said since they are no longer Empire, they can't give me my second key fob so they transferred me to "Empire Headquarters" and when I called them, they said since they are Toyota, they can't do anything. Initially, when I purchased my car from Empire Honda, they said they will mail me my spare key fob but that never happened and now I'm stuck in this loop between Titan motor group and "Empire Headquarters"/Empire Toyota. Empire as a whole seem super shady as they don't seem to any overarching headquarter and now I may have to pay 400-500 dollars for a key fob that shouldve been given to me from the beginning."

"I just bought my second Ford Explorer from Empire Ford in Huntington, NY ( Long Island ) I couldn’t be happier , not only with the Ford Explorer, which I love , but with the service and overall treatment that I received from my Sales person Allie Brezinski , and the Finance manager , Jason Jautze. They make great team , Allie knew exactly what I needed as far as the vehicle I needed and what would fit my needs. She is extremely knowledgeable, got everything done right away and made everything super easy for me . Jason did the same thing from a financial standpoint , he made it extremely easy , no stress and was a total pleasure to finish up the desk with and made it all happen with the numbers I needed to be at . The two of them make a great team , honestly , dealing with them at Empire Ford has been the best Experience I have ever had when buying a car/ truck . I will definitely be going back to buy my next vehicle from them . The entire staff has taken great care of me always ! Whether it’s sales , service or finance , I am extremely satisfied with Empire Ford . I look forward to the next time ! Thank you very much for everything ! Brian Schwartz … Greenlawn , NY ( Long Island )"

"I went there on Sunday to look at an SUB I was deciding between 2. The salesperson and finance guy were very nice. The manager frank not so much. They said I had to wait on financing I til Monday. Ok no problem. I said to let me know when it was ready and I would come down. I get a call and we say 2:30 and I’ll be there. They say the car is good to go. The car was on E. Literally 10 miles to empty, half cleaned and was not ready. Over 6 hours I waited. I signed the deal. Then I was told I can’t take the traverse. It didn’t pass 1/4 computer things for the registration. They give me a long lecture how it has to be driven 15 miles under 30 straight ahead no braking blah blah blah. They will deliver it to me by 3pm the latest tomorrow. (Which is now Tuesday) by 1pm Tuesday I did not hear anything. I call they say they’re working on it they would call me back. 3:30 I call wanting to cancel. They give a song and dance apology say they’ll have it to me in 1-1.5 hours. Well 5:30 rolls around (2 hours later) and they say. 7/8 computers reset they have to wait. I would use extreme caution when going to this dealership they make false promises and their word is garbage as they do not stand behind their deals."