Bay Ridge Honda 8801 4th Avenue, Brooklyn, NY 11209

"I recently visited Bay Ridge Honda and had an absolutely fantastic experience. From the moment I walked in, I was greeted warmly by the staff. The service was exceptional, and everyone was incredibly professional and friendly. The sales team took the time to understand my needs and helped me find the perfect car. They were knowledgeable and patient, answering all my questions without any pressure. The entire process was smooth and efficient, making my car buying experience stress-free and enjoyable. Special thanks to Robert Rodriguez for going above and beyond to ensure I was satisfied with my purchase. The attention to detail and commitment to customer satisfaction truly stood out. I highly recommend Bay Ridge Honda to anyone looking for top-notch service and a great selection of vehicles. I will definitely be returning for my future automotive needs. Thank you, Bay Ridge Honda!"

"Bay Ridge Honda: A Tale of Stellar Service and a Faulty Steering Rack I purchased a 2024 Honda Pilot Elite from Bay Ridge Honda in January this year and experienced a recurring issue with the steering rack. Despite this frustrating problem, I can not emphasize enough how impressed I was with the exceptional service and support I received from Li and Tamisha, along with the rest of the team. Li's professionalism, attention to detail, and proactive communication were outstanding. He consistently kept me updated on the repair progress, going above and beyond to address my concerns. Tamisha, despite her busy schedule, also played a crucial role in ensuring a smooth experience, from coordinating repairs to overseeing the entire process. The dealership's commitment to customer satisfaction is truly commendable. They promptly replaced the steering rack under warranty twice, even offering a loaner vehicle for my convenience. Unfortunately, the issue persisted, indicating a potential manufacturing or design flaw in the steering rack itself. While the recurring problem was disappointing, Bay Ridge Honda's dedication to try to resolve the issue and their exceptional service made the experience bearable. Ultimately, I decided to sell the vehicle taking a $7,500 hit, but I would still recommend Bay Ridge Honda to anyone seeking a Honda dealership that prioritizes customer care. I would though suggest, prior to signing on the dotted line, buyers throughly inspect any vehicle they are about to purchase. In addition to the steering rack issue, I had several other minor concerns addressed, such as a faulty tailgate switch, a non-functional rear cigarette lighter socket, and the need for trailer hitch installation. The team handled each request promptly and efficiently, always with a friendly and helpful attitude. Overall, my experience with Bay Ridge Honda was a testament to their stellar service and commitment to customer satisfaction. While the three-star rating reflects the unfortunate steering rack issue (which is more a reflection on Honda itself), I would not hesitate to recommend this dealership to anyone in the market for a new Honda vehicle, perhaps just not the 4th generation Honda Pilot."

"Elizabeth Polanco I can't thank her enough for her great customer service she made sure I walked out with a vehicle. Elizabeth's professionalism is exceptional she makes sure to explain every detail takes her time with the customer's makes us feel comfortable. I highly recommend Elizabeth to guide you in purchasing your Honda Vehicle."

"Had a great experience. Robert took care of us from the beginning all the way to the end. Making sure everything went smoothly. Very professional and well manner. I will definitely recommend to purchase your next auto at Bay Ridge Honda. Go see Robert, he will make it comfortable and smooth process."