National Car Rental 110 1st Street, Jersey City, NJ 07302

"I’ve rented at many locations, and have to say this is hands down the best place in NJ, and even comparing to Newark Airport. It doesn’t have the number of fleet at the airport, but the level of service here is on another level. All the agents took good care of the car, go above and beyond to meet specific needs (child chair, accessible seat, upgrades) - attention that I found non-existence around Jersey City area. Rent here and stay away from Hertz. Avis is so-so, and definitely not Getaround."

"Returning your car here can be confusing. GPS might take you to the 1st Street office entrance. The rental car return garage is actually on 2nd st, around back, which you can't reach due to the one-way streets all around the building. Extra construction can make it extra annoying. Car drop off is at the very top floor. I had a return here for a pick up from elsewhere and it was hard to find in bad weather. Make sure you look up National Car Rental Return on the GPS or drop a pin on 2nd St and save yourself time and frustration."

"Have rented a car a couple of times from here. The first time I was lucky to get a Mustang and the second time ended with Nissan kicks. Tbh it's a small place as a result the rental options are pretty limited. Their parking is on the 7th or 8th floor of the building and I haven't dropped off at this location yet as I prefer Newark airport for that because this place isn't open 24*7 which is understandable."

"I would give it a 5 for people (saving the day) and a 2 for the technology enabling customer experience. I booked and needed to wait an hour to get my car, under the sun on a hot summer day, regardless of my Emerald status. Luckily the person was fast, kind, and upgraded me. I then called to return the car to a different location. Charge was more than 27% of a week rental! And I stayed 28 min on the phone to sort it out (I emailed but you need to call they say). Again very annoyed, but the person on the phone saved the day offering me 2 days for free. Again with better tech you could have a better customer experience without offering discounts, but I guess this would do for now."

"When we took the car, it was fine. But during our travel, when the temperature went up, lots of ants came out and they were all around us. We had a 6-month baby in the car. The ants crawled up on our stuffs, our arms and legs, and even up on our baby. The experience was awful. I had never encountered the similar rental car experience before."