United Ford

"Service is amazing! Owner is very knowledgeable and always welcomes you. Mechanics amazing! Very happy to have them so close to home. Receptionist is always a pleasure to speak to. Did not purchase my truck there and they still make you feel welcomed."

"I recently had the pleasure of experiencing the exceptional service at United Ford, and I can confidently say that this dealership restored my trust in Ford. From the moment I walked in, I was met with attentive and helpful staff who went above and beyond to ensure my needs were met. Initially, this dealership was recommended to me by a friend who had heard many horror stories from my interactions with the worst dealership on the planet, Steven’s Jersey City Ford. Comparing the two is like comparing apples to oranges. United Ford is a breath of fresh air in the world of car dealerships. When I came in for an oil change, not only was the service prompt and efficient, but they also offered to drive me to the nearest diner so I could wait comfortably while my vehicle was being serviced. This level of care and consideration is unparalleled. I want to give special thanks to Victor Matos and Felicia Morris—their attention to detail and dedication to customer satisfaction were truly remarkable. They made sure every aspect of my visit was smooth and hassle-free. United Ford has definitely earned my loyalty with their outstanding service. If you're looking for a dealership that truly cares about its customers, I highly recommend giving them a visit."

"I never recived proper traking or order confirmation. Only after I called and asked what's taking so long did they ship it out. The item worth over $200 was shipped as is not in a box with any protection. Stay away for your own good."

"Only giving a 1 star because I have to have some sort of rating to leave a review for this company. We placed the order for a part online on March 15, 2024. After placing the order we never received an email confirming our order was placed. On March 19, 2024 I sent an email to the company and have not received any response from them regarding the email was ever received, it is now March 21st. I called them this morning and was immediately placed on hold, the person that answered my call answered the call by saying "please hold". Waited approximately 3 minutes, no on answered so I hung up and called back. The second call was answered the same as the first. I waited approximately another 3 minutes...hung up. This time I went to their website to get other phone numbers to call them. I called again, this time the operator directed me to the parts department where I received a voicemail asking me to leave a message so I left a message. I decided to call back and the operator answered I told her my call went to voicemail so she put me on hold and tried to locate the manager. I was told that she "would take my name and number and he, Brian would call me back in an hour, because he was currently working on a report." This was 8:00 a.m. pacific time. It is now 7:06 p.m. pacific time and I still have yet to receive a call back. DEFINITELY DO NOT DO BUSINESS WITH THIS COMPANY! I only wish I had read the reviews before purchasing the part for my car. I cannot drive my car because part that I ordered is the rear tail light, so this is extremely inconvenient not knowing what is going on with my order."