Drivo Rent A Car

"I’ll admit I was a little bit skeptical about this company since I haven’t heard about it before. I saw that they had fairly decent prices so I said I’ll give it a try. When we got to our destination in New York we were greeted with warm smiles. Oscar our representative had such a bubbly and enthusiastic attitude and took his time to explain the package that we booked for our family and what was required of us. We even had the opportunity to get an upgrade which turned out to be super convenient for us. He delivered an amazing experience we won’t forget. Through every step he answered all questions we had lingering. The vehicle we received was in great shape and super clean. This definitely won’t be our last time booking with Drivo."

"Walked into the Drivo rental store around 5pm May 25th Saturday right after budget not having any vehicle for me, Randy was my agent and I had told him I want to make a reservation for 10:30 pm for a day. I can come back later to pick up the car but he had stated that he has a car ready for me, I had told him that I’m only able to drop it off after 10:30 pm. So he had said that I can pick up the car now which is 5:30ish pm and drop it off at 9:30 pm next day and I’m still getting charged for a day. When I had picked up the car and few minutes later got the email about the reservation price in detail, I had came back to the rental location to notify Randy that I have been charged twice for all the insurance and the toll. He had said the next day when I drop off the car, let his manager know and he or she will fix it up for me. The next day I was in stuck in traffic and had called the rental location around 5:45 pm letting them know that I’ll be late to drop off the car. They had said I have 40 mins grace period so I’m fine if I drop off the car by 10:10 pm, I had told them I think I’ll be there around 11:10 ish pm. And I had asked them how much will the charge be? The representative on the line said $25-$30 estimate for an hour late fee and I was fine with that. (I have the call history) So I dropped off the car at 11:10 pm sharp. Later when the agent Mo had gone for an inspection, he had said there is a damage to the car and was asking for a police report. I had told him, I had no such accident with the car or I hit anybody or anything. He had said the right side bumper was slightly off and there was a circular hole in the grill. I had told him that the bumper became like that when I drove seems like a screw loose and I just pushed it back in and it looked like brand new once again. And for the grill there was a plastic cap on the right side covering the circular hole Nissan Altima 2021 model .. which had prolly flown off in the highway. I have paid for a full coverage on all the insurance and the agents were demanding a police report. I had told them, how can I have a police report when there was no accidents occurred in the first place. If the car’s bumper slightly comes off then doesn’t it mean the car is faulty or the screws is always loose … Overall I’m getting charged $402.08 When I had just asked for a day rental … And since now there is a claim they are holding my deposit and god knows when I will get my money back or reimbursed. I had called them as well and spoke to Ramon and he was of no help as well. They all are repeating the same thing. “Police report” “police report” and trying to put the blame on me saying that I was charged for 2 day rental because I was late to drop it off but I had called in regarding the late drop off and awas charged twice when I picked up the car in the beginning of my rental. Today was my 3rd time going back to the LaGuardia location and I had spoken to Bob, He couldn’t do much and said there will be an investigation and the managers will check the camera . He asked me to come back tomorrow around 11 am once again because the manager BACK will be there. There is also a picture of another Nissan Altima where the grill’s circular cap is shown ! Mind you I have paid for a full coverage insurance .. Would give it a Negative star if I can … Most likely my first and last time with this company … They are out there just to scam, I had no such problems with budget .. It was a really simple process plus Before I’m signing anything the receipt and what I’m paying for was shown in the screen … but with this rental I got the receipt which was an email receipt after I signed everything and put my card In. … I’m really dissatisfied and frustrated with this rental …"

"I am extremely dissatisfied with the service and unsafe vehicle provided by Drivo on May 27th. Despite booking a vehicle in advance, we were told it was unavailable and forced to take a larger car, which we did not want. This inconvenience was just the beginning of a terrible experience. When we picked up the car, we were told to leave immediately as we were "blocking other cars." Despite noticing multiple dents and scratches, the staff refused to conduct a walk-around inspection with us. They claimed it had already been done and ordered us to leave. This lack of transparency was unacceptable, especially considering the car's condition. The pictures sent to us revealed a bulge in the front passenger side tire, indicating a dangerous defect. Renting out a vehicle with such a defect is grossly negligent and endangers customers' lives. The company’s decision to knowingly rent out an unsafe vehicle is inexcusable. When I called to address these concerns, I was initially promised a one-day rental fee reimbursement due to the car's unavailability. This offer was later rescinded, and I was told to cover the tire replacement cost upfront and seek reimbursement later. This reversal is utterly unacceptable and adds undue financial strain caused solely by the company's negligence. We were advised to cut our trip short and drive from Rhode Island to New York City on a spare tire, which is incredibly unsafe. The roadside assistance company indicated that no agents were available due to the holiday, leaving us stranded and further exacerbating our distress. This experience has been marred by appalling customer service and a blatant disregard for safety. The stress, inconvenience, and financial impact have ruined our trip. If the spare tire fails and results in any accident or injury, I will hold Drivo fully accountable and pursue legal action. I strongly advise against using Drivo Their negligence and poor customer service are unacceptable, and I urge others to avoid this company at all costs as it is clear they do not care about their customers safety at all."

"Moe & Enisa left a great impression using their rental services for the first time. Hooked me up with a better vehicle and worked with me in sorting out my reservation. Great service! Will definitely use again!"