Budget Truck Rental

"DO NOT input your payment information. U-Haul doesn’t require it and if there are any errors or delays with truck retrieval, they don’t charge you. Budget charges a fee. Be careful with these thieves."

"A car and truck rental facilities budget and Avis cars. Great price Great customer service representatives"

"IF I COULD GIVE THIS LOCATION ZERO STARS I WOULD! We went in to rent a 12" budget truck from this location a few days ago. We wanted to pick it up from Wayne, NJ and drop it of in Brooklyn, NY - we reserved our truck on Budget's website to which they confirmed a one way truck was available at this location. We were greeted by a grumpy Tim who said he won't give us a 12" truck even though he has one and said he will give us a cargo van instead. Tim then refused to even let us rent the cargo van he forced us to take unless we plan to return it to the same location in Wayne, NJ. We told Tim that Budget approved our one way rental to Brooklyn, NY to which Tim replied "Never trust what you read online". We desperately needed a truck so we agreed to return it to Wayne, NJ instead of Brooklyn, NY, we also agreed to take a cargo van instead of the 12" we initially booked. Tim then asked us to return the van at 7:30 AM even though Budget gives us a 24 hour rental included in our reservation. We told Tim that we will return it at 10:30 AM since we're picking it up at 10:30 AM to which he refused and said we will have to then make it a two-day rental and pay extra money. At this point we were fed-up with such horrible service. I feel sorry for the owner since Tim gives his location a bad reputation, I also feel sorry for Budget since this agency does not honor whatever Budget promises it's customers online. I would like Budget to reach out to me regarding this and I will make sure to contact them too. We ended up renting from a nearby location: 105 Bloomfield Avenue, Caldwell, NJ 07006. The manager there is called Sharon, she was AMAZING she gladly gave us a one-way truck and honored our online Budget reservation. I would like to note that Tim had his parking lot FULL of trucks, while Sharon had only three left and still honored our reservation. Tim was very condescending in the way he spoke to us, and was very unprofessional. He later said that what he did was bad judgment - it wasn't, he knew EXACTLY WHAT HE WAS DOING!"

"Truck rear differential started spewing out oil 3 hours after I started my trip. Delayed my trip by 5 hours, as I had to drive the 26 ft truck with all my belongings to a mechanic. As a result I did not arrive at my resting point or my destination on time. No one from budget even called to apologize for the incident."

"The owner sal is the worse person in the world. He is always upset and greet you with what do you want ? Their trucks have fault gauge so it will show full but sal will still charge you $40 fee to fuel up $5 worth of gas. Also if you bring it back 15 mins or half hr after you are supposed to he will.charge you another full day!! Budget customer service cant stop this mad man...take your business elsewhere."