Avis Car Rental

"I recently had a terrible experience with Avis Car Rental in Wayne, NJ. I booked a car well in advance for an important business trip, but when I arrived to pick it up, the staff informed me that they had no vehicles available. Despite my reservation, they claimed there had been a mix-up and offered no apologies or solutions. I was left stranded without a car and had to scramble to find alternative transportation, which was both stressful and expensive. Additionally, the customer service was appalling. The representative was rude and unhelpful, dismissing my concerns and showing no interest in resolving the issue. I expected much better from a reputable company like Avis. I will not be renting from Avis again and advise others to be cautious if considering this location."

"Don't rent from this location even if it's the cheapest price! This was not my first, but will be my last bad experience with this business. I'll pay more elsewhere to be treated with respect and honesty. The most recent experience here exposed a dishonest and extremely rude employee who seems to be mentioned often in several recent bad reviews. I rented a vehicle for a week and on the third day decided to return it. The billing was processed by "Rosanna" (not sure if that's her real name) who claimed her name Maria charged me for a whole week. When I complained she was very rude and dishonest in trying to have me believe that because I booked a week, Avis's policy is to charge for the week. Feeling she was lying, I called Avis customer service and they confirmed that no such policy exists, and that what she told me was not true! Avis proceeded to apologize for the employee's behavior and refunded me the difference in price. Now I must ask the owner of this establishment to take notice of these reviews, take control of his employees and fix your business. Surely, you're reading the reviews. If you're not, you should!"

"Arrive and waited a long time due to only having one person working. Why have an app and preferred status and verify everything when you have to manually do everything when you arrive. Please update systems and processes for preferred customers. Super annoyed and now have to go to another location. Now I am spending more money to get an Uber when I got a ride here from my dealership. Do NOT come here!!!"

"I just returned an Avis Car Rental to this Wayne location. The girl that helped me was so professional, helpful and kind. A total pleasure to work with. It's a small establishment that you're in and out quickly. Thanks for making me a satisfied customer. I look forward to using them again and would highly recommend them."

"Small location, but quick and efficient. The cheap car (Kia Forte) was just fine. About 10 mins walk from a bus stop to Manhattan if you need to get there after returning the car."