Basil Volkswagen of Lockport

"Basil Volkswagen's exceptional team delivered an outstanding experience when I sought a quote for my Tiguan S trim. James Watson was particularly helpful with the test drive and finalizing the car, while Wally provided an excellent quote, and Brendon expertly managed my finance and maintenance needs. Volkswagen's reputation for top-quality vehicles is well-matched by Basil Volkswagen's superior customer service and expertise."

"A+. Honest and very knowledgeable. I Took my son car shopping to buy his own car with his own money that he worked so hard for!! So amazing to walk away from a car buying experience feeling good about the cost, the quality of the car (pre owned) and so happy about the service! Both Nick and Steven explain everything. They listened to my son’s ( and my own) priorities, limits and catered to that. They didn’t push us outside of a comfort area. They included me as a parent and spoke directly with my son to make final decisions in a very professional manner. I recommend them whole heartedly. Also they work hard to prepare paperwork and made the loan process, dmv and insurance piece smooth for us! Thank you for all the time, support and care to help my son start his journey of car ownership!!!"

"James Watson was fantastic. He listened to what we wanted and worked hard to make it happen without high pressure. James was effective and prompt in communication off site and he worked hard with finance to help me get to the place we needed to be. Finance was also fantastic! They worked with me to achieve the purchase of my new Atlas Cross Sport. I especially appreciated the direct and honest communication from the Finance manager Michael at our first visit. On purchase day James made it very smooth and Brandon in Finance didn't push to sell me additional warranties that I didn't need. They seemed to have taken the time to know my history. Very positive experience! Thank you Basil Volkswagon!"

"Oil change and sending me a video of what they looked over on my car was awesome! Very friendly! I understand it’s a dealership and parts are more expensive but to quote me 300 dollars for the engine blower resistor for my a/c and heat was a little much. I bought the part for 50 dollars and replaced it myself in about 3 minutes. Overall a very good experience with really good mechanics."

"Excellent experience at a dealership. Nick Withers was extremely helpful and very easy to work with! Traded in our vehicle and got into a new vehicle in the same night. Steve Vanscoonhoven (finance) was also great and easy to work with! Highly recommend getting your next vehicle from these guys!"