South Niagara Auto Repair

"I have been taking my car to South Niagara for a few years. But they have done the unforgivable. My wife took the car in for an inspection and it failed; no big deal. It needed brakes, a ball joint, and the tires were right at the limit. Considering the car now had almost 80k I ordered new front brakes, calipers, and rotors. I went to install the parts and that's when it began. I was able to remove 4 of the 5 lug nuts by hand, and by hand, I mean with nothing but a socket and my hand, I didn't even need a rachet! The fifth came off without a single impact from the air gun, it spun right off. I was upset, but I figured everyone makes mistakes, and luckily, nothing happened. I took the car back for reinspection and to have the new front tires put on. After cashing out, I just felt I had to at least tell the shop owner what happened. I wasn't mad but it did bother me that it happened because my wife drives my 6yo daughter around in that vehicle. I expected an apology and for them to bring it to the technician's attention, after all, it could have been a serious situation. Well, this was not what happened. The owner first told me they do not remove a wheel during an inspection. Unfortunately, this upset me even more because that meant that the vehicle my wife drives my daughter around in was in an unsafe condition for a lot longer than a couple weeks. To top it off the vehicle had only been serviced at South Niagara for at least the prior two years so it was still on them. It also meant they did not perform the inspection to NYS standards which require that at least 1 front wheel be removed during an NYS Inspection. I brought both these points to their attention and the owner had the technician who inspected the vehicle come up front and tell me that they do need to remove a wheel for the inspection. I pulled up the New York State Inspection guidelines stating the requirement and they would not read them and continued to deny that a wheel needed to be removed for NYS Inspection. I was livid and upset. Not only did they put my daughter's life in danger they would not even recognize what was written in NYS inspection law and tried to deny the whole thing."

"I was driving in the pouring rain and all a sudden my wipers stop working and luckily south Niagara was right there. I stopped and they squeezed me right in. They took care of me so I wasn’t stranded. They have always been amazing and willing to help me. Thank you South Niagara for being amazing."

"I started doing business here a few years ago beginning with an oil change and state inspection. I immediately became comfortable bringing my Jeep Grand Cherokee here for all my needs. Roy, the owner, and Bob are great to deal with. I often recommend South Niagara Auto Repair to family and friends whenever the subject comes up. South Niagara is my auto repair place. Paul P."

"Everyone at S. Niagara Repair is very professional and friendly. They really know their stuff and have very affordable prices. Because they are privately owned it's far more personable than commercial repair shops where you're just another number. They have fixed a myriad of problems that my car has had over the years and I've never had an issue. I definitely recommend them."

"We’ve been coming here for at least 15 years. Great work and customer service keep us coming back. I trust them to give us an honest assessment of the issue at hand and to give us a fair price. On the more expensive repairs, they try to give you options (if there are any) to make it affordable. My husband also bought one of the used cars they have, great investment. He loves it!!"