Pep Boys 5658 South Transit Road, Lockport, NY 14094

"They took exceptional care of my BMW, after unexpectedly having to get a new set of tires . Their customer service and communication was also good, I will come to them again with any of my other vehicles in the future"

"Totally scammed me!!! Took my car there yesterday 1/24/24 because it would not start. The guy Charles (chuck) was a total Jerk and tried to take advantage of me and told me I needed gas so I walked across the street to get the gas. After putting in the gas, waiting a little, then trying to start it, nothing happened he said its the alternator. He calls me 5 hours later and says I poked around the fuse box and got it to start somehow but I don’t know what I did and still charges me a diagnostic fee of $107.99 for labor yet they never fixed my car. Today 1/25/24 my car broke down again!!! DO NOT GO HERE THEY ARE SCAMMING PEOPLE!!!!"

"Had rotors and pads replaced, plus one tie rod end (made an appointment). Manager was super nice, but I waited in the shop 6 hours (until close) and the car still wasn't 100% complete. Brakes were making noise and I was told to come back to finish sanding something another day. I didn't do that. My waisted hours cost me more than the repair. Had it finished somewhere that respected my time"

"I took my car in because my tire pressure system was indicating low pressure. The service tech was able to find the problem and fixed my tire. It was completed quickly and I was on my way. I'm very pleased with the service I received. I will return if needed."