U-Haul Moving & Storage at Transit Rd

"We we very disappointed with the whole experience. We reserved a truck but it was not there when we arrived. We were told they had one at another location however it was another 20 minute drive. Then when we got there the girl told us we'd have to drive back there the next to return it or be charged up too $500. FOR THEIR MISTAKE! And we're replacing the gas for that driving too, of course. I will never rent from them again....HORRIBLE!!!!!!"

"I had my truck hitch installed at this location on June 14th and the two on staff that day did an amazing job both confirming my reservation, the correct hitch and appointment details. The installation itself took less than 10mins! Really great service, fair pricing, honest business, highly recommend this U-Haul location! I opted for the extra $5 for their lifetime warranty on the hitch, can’t beat that!"

"Stay away from this place. The employee is super rude. She called me and started arguing that I returned a truck to the wrong location when the printed contract provided a different returned location. She didn't want a contract copy and kept saying I was wrong. I am not sure how a customer is wrong when following the legal contract signed and printed by the store where I picked up the truck. Terrible customer service. I will rate this place 0 but the system doesn't allowwed me."

"Reservation same day, car available, so far great….changed res from a cargo van to a 10’ box truck (which is the exact same price and cost per mileage $1.09/mile). They say it’s $.10 more per mile for box truck. Told them about site and they said, “oh yeah…” (not honest). Then I drive off lot and within a few feet it turns from 73 to 74 miles on odometer. When I return I tell them I shouldn’t pay for this mile (had a picture with time stamps). As always, they say “there is nothing they can do”. That is my #1 problem with uhaul, there is never something they can do aka they really don’t care about customer satisfaction’s or return business- all because of $1.09+tax. It’s just the principal not the money."

"Pick-up and drop-off experience for the truck was easy and no hassle. Also got the moving bins pick-up and return for those was easy as well."