Matthews Auto Group

"First, I waited well over an hour and a half for an oil change and tire rotation which I had an appointment. Then, I received a $20 gift certificate for being with Matthews for a year. When I went to check out I was not allowed to use that money. I was then told, they “allowed me rewards” which were much greater than the certificate. Meanwhile the “rewards” were always/ have always been included so it was no new savings. Why send me something I am unable to use! Very deceiving! The gentleman I tried to ask was very rude and unaccommodating. Very disappointing for a well known dealership."

"We took our 2021 jeep compass in for service at 8am . Check in was extremely nice. Picked the car back up at 4pm. Check out was extremely nice. Get everything done walk out to the car and realize there's a problem. With the oil . I got them involved and they got it taken care of within 20 minutes. Even with me fipping out they kept there cool."

"If you are considering purchasing a car in the vestal area, DO NOT buy from Matthew’s on the parkway in Vestal NY. Absolute worst dealership I have ever encountered, and I can guarantee you will drive off with car issue. Please, please, please do not buy a car from Matthew’s Auto They sent me and my wife home in a car that needed fixing, and they knew it. We went back, they had us wait 8 hours for a call back just to say the issue wasn’t an actual issue. We were back again in a couple days with ANOTHER check engine light for the same problem that they didn’t fix (shocker). Another 8 hour day wasted, while they forced us to pay for a rental we never wanted or should have had. And finally their driver, whom i’ve never met in my life, brought me to the car rental place, and told me to go inside to pickup the keys to our rental and LEAVE MY 7 MONTH OLD DAUGHTER ALONE WITH HIM! Absolutely inappropriate and unprofessional behavior from all staff from the sales to the service department. I have no idea why he’d offer time alone with my baby, but that’s just how they’re trained over there. One final time, please never buy a car from these scam artists."

"I've never had an experience as amazing and seamless as I did with Matthews Auto. Specifically Volkswagen and Chris Skinner. I'm from Canada and I was driving through New York on my way to Tennessee when my check engine came on in my VW ( along with other lights ) I did a quick google search to find the closest Volkswagen Dealer to me and called them and Chris told me I could come in and have my car checked out. I waited in the waiting room where they offer complimentary coffee, water and popcorn. All of the staff passing by the waiting area were extremely friendly and helpful. Chris had my car checked out fairly quickly and we found out that it was going to take time and parts to fix. I gave Chris the information for my warranty company and he did everything else from there, including organizing my rental car. I was stuck in Binghamton that night due to a rental car shortage and staff recommended places to stay and eat. They drove me to my hotel, and picked me up in the morning to bring me back to the dealership and wait for a rental. When the rental was available there wasn't a driver available to take me so Chris himself took me to get it. While I was in Tennessee they found additional issues with my car and Chris contacted me to basically just get the go ahead to fix it because he'd already done all of the investigative work to make sure it was covered under warranty. I was able to spend additional time with family while I waited for the repairs. When the car was ready getting it back was also seamless. Chris came into VW on a Saturday to ensure everything was smooth for me. I transferred my things from the rental to my car and drove home. They dealt with all of the paperwork and getting my rental back. My car works better and sounds 100% better than it did before. I am so grateful for Chris, Matthews auto, their other employees and all of the people along the way. This place truly turned my nightmare into a great experience. I would seriously consider driving to Vestal, NY to buy my next VW because of my experience here. Thank You for EVERYTHING !! Amanda from Canada"

"I had such a wonderful experience with my purchase through Matthews. The gentleman who assisted me, Adam, truly went above and beyond to help me as much as he did. Buying a new vehicle can be such a difficult and tedious task, and I'm so grateful that I had Adam to guide me through the process. As well, the other employees at the dealership were helpful, kind, and quite tolerant of a toddler running around. Trustworthy, dependable, excellent service!!!"