Mr. Tire Auto Service Centers 4010 Vestal Road, Vestal, NY 13850

"My son had a dead battery that needed to be replaced ... on a Sunday. He was away from home at school so I couldn't be there to take care of it with him, and the local auto parts stores would not perform the battery replacement because accessing the battery was too much work for them. I called Mr. Tire and Dallas at the Vestal Road shop was able to get the right battery for the vehicle and arrange for it to be installed the same day. When you're a parent and your kids are away from home, it's nice to know there are places where they can go if they need help. Thank you, Dallas, and the folks at the 4010 Vestal Road store for the courteous, professional, and capable service ... and for being there when we needed help!"

"I made an online appointment a day in advance for 830 a.m. for an inspection. I was going to wait for my vehicle as inspections do not take that long. However, When I arrived, they told me that their vehicle inspector was very busy and that they wouldn't be able to get to my vehicle for several hours. What's the point of having an appointment if they can't get to your vehicle until several hours after the scheduled appointment. This is the second time I have been to this location for an inspection and both times I have had appointments and the same thing has happened both times. I will not be back. I went to the other location in town and they got me right in. Much better service there too."

"I had a flat tire and pulled in without an appointment, no prior call and was still serviced despite all mechanics/bays being occupied! Mike, thank you for helping me out with the flat tire at no charge, you rarely see this type of courtesy/customer service anymore"

"Stopped in on a Sunday as my friend had a bad valve. The parking lot had a handful of cars in it. The guy working behind the counter was flustered because they had multiple cars of Enterprise Rental that were behind. I believe his name was Jeremy who comes back out to tell us, "If the lug nuts snap, it's not his fault he's just warning us." Then he made it seem we were inconveniencing them. Another couple came in for their car and he told them, "Well it's done, but there's only one tech and me here so bare with us". Customer service was both poor and slow. Lobby / Waiting Room is not very inviting either"

"Last month I visited my grandchildren at Vestal. A day before my return to the city I had an issue with my tires, took it to Mr. Tire they put air check all the tires, they didn't charge me, but later on I realized the warning light for the air tires was still on, I waited, drive around but light still on, took it back to Mr. Tire amazingly they check again did assure I had no problems going back home. It was too cold, so the line was froze, tires were good, but they make sure of my long driving was going to be a safety one. Definitely this is a place I recommend for locals and for driving true the town. Thank you Mr. Tire and your staff, all were so helpful, cordial, and care, I felt so confident going back home!"