Enterprise Rent-A-Car 2909 Vestal Road, Vestal, NY 13850

"Wife reserved a minivan weeks in advance for 6 adults. When she arrived, they did not have a minivan available and gave her a jeep grand Cherokee instead. (A premium SUV for the same price they said) Passenger space in a Jeep Grand Cherokee is no where near the same as Toyota Sienna. This resulted in one of the adults needing to drive their own car, basically negating the need for a rental. The jeep's driver side window also did not work. A jeep is not a substitute for a mini van."

"Had a great rental experience here. The rep was very professional and helpful. He showed me options for additional items I could purchase, but he pushed none of them. He gave me a choice of several cars. Once we went out to do the walk through, he asked me if I had any questions. I asked if he could help me connect my phone so I could have navigation and by audio book played through the car. He not only did this, but he also got me a charge cord! Couldn't ask for better service! Would definitely rent here again."

"I'm glad to deal with Enterprise From the moment you enter the office ( the welcoming of the people, dress code , the office setup,etc) till the moment the return the car, it was great experience. People are very polite and helpful. The car was in great shape ( was just brought from cleaning, full of fuel , new with low miles). No hassle in the return or extra charges. Highly recommend. Also I want to add that once you call them there is a direct option to talk to agent and they answer within a minute."