Bill Rapp Used Cars

"My girlfriend traded in her Jeep for a fully loaded Chevy Malibu, worst thing we ever did. The Chevy Malibu had an oil leak that they seem to not be able to fix the technicians aren't knowledgeable enough to fix the problem and that wasn't the only problem with the car she's taking it back five times already in 5 months and we're ready to give it back would never buy a car from this dealership again. They definitely did not make it easy or enjoyable."

"So I'm on my second used car in 2 years from this dealership, bought a thousand-dollar extended warranty this time, put 3,400 Mi on the car, start it out with a squeaky belt that went to an oil leak to a hole in a thermostat casing and costing me $1,000 out of pocket for the things not covered under the warranty but they told me to come back in and they'll offer me a great deal this time on a trade up. WOW"

"Salesmanship has gone down, I bought a car from here once and I remember walking in having no idea what car I wanted but the salesman helped and I walked out with a car. Once again I was ready to buy a car and I walked in with no idea what car I wanted, looking for recommendations I asked the salesman if they had anything sporty or something that looked sporty with a sunroof. Instead of looking through their inventory the salesman directed me to their online site and said you're welcome to come back once you've looked on there. In my opinion he didn't want to work today cuz the last thing I wanted to hear when I was ready to buy a car was going look online and come back to me. If I wanted to look online I wouldn't have gone to the dealership. If you're looking for a place to browse and get advice on what car you should buy I don't believe this is the place."

"We had to have our 2018 Forester towed to the Bill Rapp Subaru dealer, twice within the last two weeks for it failing to start. The car had an extended warranty. The first issue was a fuse problem. Loaner cars are advertised on the website, yet none were available. The car was at the dealership for a week. Two weeks later, the second issue was a shift cable problem. On both occasions the car parts were unavailable and no loaner cars were available once again. When questioned what we could do for transportation, we were met with dismissive rudeness and condescension. No solutions were offered in securing transportation back to our home or to pick up the car upon completion either time. We had to use Uber services for two weeks and the dealership continued to be dismissive and unhelpful. No suggestions were offered, no overall concern for the customer was demonstrated and I would not recommend going to this de"

"This is the best place to buy a car. I am a college student and didn’t think I had enough credit history to get a car. I put in an inquiry for a car and Kat immediately called me. She was extremely reassuring and told me that I would definitely get a car with no problem. Jay was my salesperson and was absolutely amazing. He thoroughly helped me and gave me great options to pick. I was extremely anxious in whether I was going to get a car and without a doubt he told me to relax. He showed me a Jeep and I fell in love with it and he got all the information ready for me and I was able to purchase a car. I highly recommend Jay as a salesman because he goes above and beyond to make sure that you are happy and leave with a vehicle of your liking."