RockAuto, LLC (RockAuto Returns Dept.) 1200 State Fair Boulevard, Syracuse, NY 13209

"Brake calipers failed within warranty stated on the website but Cardone and RockAuto have no interest in resolving the issue. Customer support stated that they were out of warranty then stopped answering emails."

"Their system is set up for you to pay!! it’s hard to change orders or do new order with corrections within 5 mins and get one shipping cost. what would have cost me $22 shipping went to $44.There is no phone contact to assist with changes."

"Prices are good, but there is no way to contact these folks. After ordering breaks and rotors for my truck, I did the same for my car. However, I only got one rotor for the car. Who would buy only one rotor? I had to order another and pay additional shipping. I tried the return or report a problem option, but their really isn't a report a problem option. This is the only way I could think of to give them feedback."

"Don’t waste your time, it turns into a hassle because they keep sending faulty parts(used parts claiming they’re new). Only offer in store credit when returning. No phone number or human contact to help when they mess up multiple times in a row. You’ve sold me nothing but faulty parts why would I want more from you? They don’t even deserve one star."

"Ordered 500$ worth of parts. Never received any of them. Their courier lost the parts and now they refuse to issue a refund. If I could give a negative star review, this company would be -100. I highly suggest shopping elsewhere"