United Access 2211 Erie Boulevard East, Syracuse, NY 13224

"When a 40-ft tree fell on our wheelchair van we found ourselves scrambling to find a replacement. We had high hopes of getting a Silverado w/wheelchair passenger mod to replace it. Although 9 hours away from our location, Rich was able to check measurements of the truck we liked for compatibility with our particular wheelchair model, but found that -- due to 4WD -- the modification on this particular vehicle wouldn't work with our current equipment. We appreciate Rich taking the time to answer questions and research those details, and hope to some day make the trip to Syracuse to find our next ride."

"Originally I thought this place was great. I bought a 4k lift here. When I called asking about service I was spoken to so rudely by Jeff. Blanket labeling people with disabilities in a place where you are servicing those same people. Also he went off on a tangent about people should call Dodge and Toyota about picking up their vehicles (mind you I never asked) however bad rant as many dealers do offer a porter service. However appointments where weeks out but instead of just saying that he felt the need to tell me "Everyone we service here has problems just like yours" spare me the lessons if everyone has to deal with this you wouldn't have a specialty service shop. Moral of the story if you're disabled your trash and nothing but 140 bucks and hour to these guys, I'm appalled and saddened by this I suggest you go somewhere else. Except they got you because there's only a few places that have this service in the state because not many have these problems that Jeff seems to dismiss."

"Rich is a fantastic salesman to purchase from. We were looking for a Toyota sienna side entry van. And he was able to send me a few options within a few days. We chose the one we wanted. And it was shipped from Texas to his location in Syracuse, NY. When it arrived, he went through the vehicle with us to ensure we were satisfied. And it was in the condition as advertised. He was able to get the entire buying process done efficiently, even with our tight schedule. The only issue we had (not his fault) was, after a few days of driving it. It developed a clunk in the steering. I emailed Rich to let him know what was happening. He informed me about taking it to a local trusted shop to diagnose it, and it would be taken care of. After doing some research. I discovered the clunk in the steering was common on some Siennas from 2017-2020. There was a pending recall, but only for Siennas 2017- 2020. Ours was a 2015, so it wasn't effected. (Recall /19TSESS). Rich made the repair process quick, and he made sure to check up on the van after the repair. My initial rating of Rich was a 5/5, but after this repair, I rate him a 6/5. He stood behind his product and was transparent throughout the whole process. I recommend rich at United Access to anyone looking to buy a mobility product. Salesman- Rich Gerth Vehicle-2015 Toyota sienna XLE Premium. ~29k miles at time of purchase. (1/13/2023)"

"I am a wheelchair user, whenever I have gone there, I do not feel as if I am treated as an adult (I'm 25). I am not very pleased with their customer service as they have taken several weeks before they could even look at my vehicle. If you're looking for a great wheelchair van repair place, I suggest Agor Enterprises in rochester. They got my van in 3 days and had it done in 3 days, also having the best customer care. I would rather drive triple the distance then to go here. Just my 2¢ P.S. The van I used to have, they told me it was too old and they would not work on it, And were not willing to help me find a solution. The second time I went there, they said they could fix it but it would not guarantee it not happening again. Aka, problem not fixed. I don't usually give bad reviews. But after 3 visits being treated the same way all 3 times. This is one that needed to be done."