AutoZone Auto Parts

"Terrible customer service the guy in the counter has a bad attitude."

"The Manager in charge at store 2956 south Salina. She was very kind , profession and helpful in finding the tools I need for my car. Thank you Ma'am!"

"The south side Salina St. location used to be my preferred store for auto parts. Recently I went in to buy a part, it was defective so I brought it back within a half hour of buying it. While the young lady working the counter was very pleasant, the manager approached with a very much "I don't want to deal with you" attitude from the jump. I asked if he could exchange it if they had a different brand of the same part and was retorted with implications that A) I had no idea what I was talking about (clearly I wasn't the one who had no idea, considering I'm actually a mechanic and not behind a desk guessing on parts all day) and B) implications that I was bringing back a "used" part, therefore trying to rip off the store. This was by far the worst experience I've had at a parts store, which speaks volumes. The only way I'd come back at this point is out of desperation. Even then, this experience left such a bad taste in my mouth id rather wait 2 hours at a Napa desk or 2 days for shipping from Amazon. If this is how you want to treat your customers then I'm sure you'll run out of good customers sooner or later."

"Shopped at the 4004 S. Salina Location. Workers very unprofessional. Didn't know answers to simple questions related to customer service issues and their job. Dont ask may i help you you have to tell them what you want. Not all this way but most i encounterd are. Very ghetto, eating snacks while working, pants hanging off bottom. This location needs more training in customer service for their employees. Again not all this way but enough to cast impression on the establishment."

"I came to auto zone for assistance with installing an air cabin filter.The guys working (Wonquis and Tyjahlik) were very helpful. They both helped install the filters I purchased. They both were very kind and courteous while helping take care of this. I want to thank both of them for taking time from their busy day to help me."