Avis Car Rental

"These guys are thieves! They charged me an extra $151 almost a month AFTER I returned their vehicle. I called and asked why I was charged - I was told it was a "rate change", which is completely illegal to change the price after the contract has been fulfilled. So I was in fact refunded but it was this Syracuse location that charged my card. I bet you they rob people all the time and just hope you don't catch on. Complete crooks. Pay attention to what these guys try and charge you for."

"Left me and my family stranded when we arrived late due to a flight delay. Corporate web site says vehicle will still be available if rental is booked for open hours, your flight number is attached to the reservation, and you are part of their Avis preferred program. I met all requirements. Additionally I called the local number repeatedly before my delayed flight took off and no one answered. I had a friend call while I was in-flight and despite 20 calls during open hours no one answered. Would like to rate 0 stars but Google won’t let me."

"This location and Avis as a whole are predatory businesses that lack basic professional communication ability. I rented a minivan for one day ($140.99) to be able to have enough space to take my entire family on a road trip to Niagara Falls. The return time was scheduled for 12:30PM the next day. The morning of the return, I called Avis customer service and requested a 3-hour extension on my rental so that I could return the vehicle and take my family to the airport for the departure at the same time. The extension was granted and I was advised that there would be no additional charge. I thought this was strange so I asked the agent again if there would be no additional charge. She confirmed that, "Yes, there would be no additional charge." Later that day, I returned the vehicle at the end of the extended period and learned that I would be charged for another full day ($140.99). Upon the charge's posting to my account, I called the company to explain their mistake and requested an immediate refund of the second charge of $140.99. They explained that it was a valid charge and that there was no record that I had ever been advised there would be no additional charge for the 3-hour extension. I requested to speak to a supervisor and they denied my request. I am now in the process of filing a dispute with my credit card company. This business is dishonest and lacks integrity. I do not recommend renting from them. There are other car rental options in Syracuse and at the Syracuse Airport and I advise all renters to steer away from Avis."

"Picked up a rental that was dirty meaning no trashed but not wiped out. It then had electrical issues and I had to be inconvenienced and go back to the airport to swap it out. Had to swap twice because the second vehicle was even more dirtier and smelled of smoke."

"Easy pick up and drop-off. Was renting a mid size SUV, during check out for $9 more, I got a very fun and great looking Jeep SUV, very happy and well worth cost. Drop off was very easy. Highly recommend renting from Avis at Syracuse Airport"