Enterprise Rent-A-Car 523 West Genesee Street, Syracuse, NY 13204

"If you are thinking about a rental car get it from this enterprise! I made a last minute decision to get a 8 passanger vehicle for a road trip. When I made the reservation I called to confirm they would have the vehicle because I had a feeling. When I called I talked to Nate he let me know they might not be able to get the car I needed in. I let them know it was totally understandable I knew I was really late notice. I called back in the morning and they said they still didn't have what I needed I let them know that I had one reserved at another spot but if I couldn't I would come back and get one of the smaller vehicles if I had to. In the time it took me to make a cup of coffee Nate called me back and told me that he found me not 1 but 2 options of the car that I needed. They told me they could have it ready 2 hours earlier than I requested. They made my whole vacation!! Car was spotless, Mason who took care of me when I got there was also super helpful and professional! When I dropped the car off I informed Nate that my daughter lost one of her air pods in the seat belt hole. This man in his dress work clothes climbed up into the trunk and did everything in his power to try to get that airpod out... so not part of his job description and he did it all with a smile. I'm so impressed with these guys attitude and customer service. They both need a raise and recognition for the treatment I received! Appreciate you guys!"

"Getting the rental car was made easy through my insurance agent. The employee who helped me was very thorough and made changes are my charges have always got a rental car here when need be. Car are always very clean and detailed."

"By far the easiest company I have worked with for a rental. When I booked online I selected to return on a Sunday night after they closed thinking that I wouldn't be charged for another day. When I got to the store on West Genesee St D'Andre helped me and let me know that I could keep the car til the following morning at no extra cost due to me already being charged for two days. This was super helpful for me to know so that I wasn't racing to get it back on time. D'andres customer service was amazing and he was super polite, honest, and I felt like he actually liked his job which is rare these days!"

"I called and they put me on hold 3xs then hung up without saying anything. I called back and they picked up and hung up. After 2 hrs of this game I got ahold of a gentleman named Tyler who was professional. I had a discount code from Geico and the manager refused it. I know he CHOSE not to because the rude lady who took over said it’s the managers discretion and they choose not to. Because I needed a car I said whatever I’ll pay regular price and let Geico know you refused to honor their discount code. She then says she can’t take the reservation and transferred me to Cust service. When I told customer service what I wanted to do they said no problem and transferred me back to the Genesee location who immediately hung up on me. I called back to get the name of the lady who hung up and another woman got on and acted like she was going to help me. Asking ridiculous questions and giggling. After dealing with sarcasm and getting through this crazy process she told me she set up my rental. I thanked her and it was done. As we were hanging up I had a feeling something wasn’t right because I could hear the laughter in her voice so I asked how much did for a total, remember I had the discount code, she became quiet then says 629.00 for a compact car for 4 days. So she wanted me to come in expecting to pick up a car and spring 629$ on me. I politely said that’s ridiculous and called Avis. FYI Avis gave me an SUV for 41$ a day. They were Very polite and professional. I’ll never use enterprise again. Neither should you. The worst most terrible experience ever. I have never had such a reprobate customer service experience. They are trash. Unbelievably unprofessional. Remember Avis, Alamo, Hertz and National. If your a corporate executive or professional that’s who you should use. Enterprise should take food stamps based on how they treat their customers.The others will treat you right. Have a great day. The response that they put about how they want to look into it is BOGUS! Not genuine."