Dale Pro Audio,

148-04 95th Avenue, Queens, New York 11435, United States

"I came upon Dale Pro Audio looking for a transformer for a SPL Track One preamp. I purchased the new preamp from Sweetwater, but they said they were unable to provide the optional transformer, although they work with the same North American Distributor, Focal-Naim. I contacted Focal Naim with a technical request during the pandemic, and they were exceptional, so I have my doubts about Sweetwater. I found the Lundahl transformer listed online, so I contacted Dale Pro Audio to confirm the availability, and Andre Marion, their eCommerce Operations Manager, responded immediately. I was able to purchase the unit, and it arrived within a week, having been shipped from Canada. He was most courteous and friendly. I will be looking to Dale Pro Audio first in the future and recommend them to anyone purchasing high-end audio equipment."

"I placed an order in March 2023 via their website for four Tannoy VX5.2 speakers. Then a day or so later received a call that that particular model would be months and months before it was available. So upon the recommendation of Andre I switched the speaker choice to four Tannoy VX6 as supposedly they would be available sooner because they already had 2 in stock. Also added on 4 VTH Top Hats to mount these on tripod stands. A few days go by and I receive an email saying there was some sort of inventory discrepancy so there was not in fact any of these speakers available and I'd just have to wait. And wait I did, finally at the end of July I received not 4 but 2 speakers, and when I asked where the other 2 were Andre said there was an error on their pricing sheets and in order to get my full order of 4 speakers I would have to pay the difference. Oh and wait some more. For all this hassle and trouble and mistakes and delays and inconveniences what does Andre offer? $27 off an almost $700 order. Gee thanks maybe I can Biggie Size my next McDonald's order and that'll help me forget how much of a pain in the a$$ this whole process has been. Long story short, don't trust their website for accuracy, don't expect their inventory to be up to date, and don't count on getting any sympathy for when they try to make up for the previously mentioned issues. Credit where credit is due at least they didn't ghost me and kept in communication every time I reached out, even if the resolve has been non-existent or severely lackluster. *Update: Both Ross and Andre reached out after seeing the above review and offered a more respectable remedy for the issues I encountered. I greatly appreciate their efforts, but ultimately wished they would have been more pro-active about it rather than requiring leaving a non-glowing review to initiate a solution that was reasonable."

"Dale Pro Audio is an excellent vendor to work with. Their knowledge of the products they sell is unparalleled. Our sales contact responds right away with the right answers when we have questions. Their service and support is excellent. I highly recommend them."

"Outstanding service!!! I was looking for a special Anniversary (Rhodium Edition) Neumann U87. I called Sennheiser and they referred me to "Dale Pro Audio in New York" their Authorized dealer (I called around and couldn't find the microphone anywhere else) Tim Brown from Dale Pro Audio called me immediately and had one of the last one's in stock. I got great deal, and it was shipped to Orlando right away. The Microphone I ordered was flawless, in perfect mint condition and it sounds even better. Next time I need high end gear or any at all I know who to call. (This was after a nightmare of special ordering through Sam Ash that never arrived after months; And Guitar Center - Who referred me the wrong gear that didn't match my set up and equipment.)"

"Dale Pro Audio is the best. I had issues with my bank on an order and Tim worked with me through the process to get everything ordered and resolved. I'm involved in B2B and consumer sales and the new Dale B2B site has opened the doors for me to install a wider variety and some very high-end products for my customers. They have an incredible selection of gear and I look forward to working with them more and more."