JBL Store SoHo 19 East Houston Street, Manhattan, New York 10012

"Although I have not been to the store as of yet but I plan to soon. I have used other no name brand of earbuds for many years before my first JBL purchase, but none fit comfortably in my ears except the JBL sports buds. My first and second purchase of them was on Amazon and they worked for about 2years each time but the last time I purchased them at the store before the Pandemic and I still have them and they still work wonderfully. So, to the gentleman who made a purchase on Amazon and had a bad experience, perhaps you should try the actual store. It's worth a try to see if it was Amazon or JBL with the faulty device. I Love ❤️ JBL!"

"I never write reviews but I can say that after coming into this store today I became loyal to JBL. I’ve had my earbuds for about a year and I’ve loved them over my old AirPods for their comfort, sound quality, noise cancelling, and affordability. Recently, one of the earbuds stopped connecting. I tried everything to fix it, but ended up bringing them in to this store today hoping they could help me troubleshoot or offer advice. A very kind employee helped me immediately- and after trying to troubleshoot he said he wanted to honor the warranty and replaced the earbuds, despite the fact that I didn’t have the receipt from the when I originally purchased them. This was unexpected, but incredibly appreciated. I can now honestly say that this is the best tech purchase I’ve ever made."

"I would like to preface this review by saying I have NEVER stepped foot in this establishment nor plan to for the rest of my existence. I have had a horrible experience with JBL headphones. I bought them on Amazon in the hopes I was buying the “next big thing” on the market. But I was wrong. They always fall out of my ear and they don’t even charge correctly. The left earbud is always going out of battery. The case is big and clunky and looks weird in my pocket. 0/5"

"If you like JBL audio products (which I do) you should buy from the JBL SoHo store rather than elsewhere if you can. They support the products they sell at the store, even if you have some hiccups with the product over time. The people who work there are extremely helpful and knowledgeable. I've been very happy with my purchases there for more than a year now."

"Great store design. Had to return something and no questions asked"