Adorama 42 West 18th Street, Manhattan, New York 10011

"Very impressively fast and phenomenal experience! Processed my order quickly and shipped it right away. Got the Nikon D7500 I ordered in less than 24 hours. The Nikon box was adequately protected and secured in place by a large bubble wrapping material inside a box. An accurate tracking was sent with notice of the time of delivery so you'll be able to sign the receipt. The system worked flawlessly. It was amazing."

"Staffs are super professional, patient and well-knowledgeable about the products. You can feel their passion about cameras and equipments. Specially Joe. (Wish spell your name correct) and your colleague as well. Thanks again man! My partner is extremely happy! This is her best experience of shopping camera equipment in NYC."

"It's always a pleasure to visit and purchase in Adorama. It's not just about the gear but their knowledge and customer service is 5 stars! Special thanks to William Rossi, always helps me out with trades, purchases and always answers all my questions. Adorama is my go to online and in-person store for all my photography needs."

"Adorama has an excellent selection, fast shipping with some great options for extended warranties, and if you purchase something and it doesn't work out, hassle free returns. I always start my photo equipment search here for new and used equipment."

"I can share a similar story to other customers who sent in equipment for sale/trade. It's almost identical to my recent experience. I sent in a lens for sale that I received a quote for $255. The lens was immaculate, in it's original package with all accessories. It could have passed for new, but I put in a conservative rating to be safe. The lens arrived on 2/13/24 (UPS tracking) and their website indicates 3 days to review and get back to you. By Friday, I hear nothing. I contacted Adorama by chat on Monday. The rep told me there's no direct way to contact the trade dept. but she will message them and have them get in touch with me. A day went by before I rec'd an email telling me the lens would be evaluated within 5-7 business days (probably sooner) and I would be contacted. 7 business days came and nothing. I replied to the email I rec'd and also went back to the online chat. It's now 2/22/24 and I haven't heard anything. On Friday, 2/23/24 I get a quote for $200! I emailed the trade department back and they told me the lens was rated 'V' which wasn't even in their list of conditions. After I asked, I was told the condition describes "Barrel appears well used and may include dings, scrapes/scratches, heavy brassing. Lens glass may have marks or haze that should not affect picture quality." Be sure to take a look at the photos of what I sent them! I explained that was totally innacurate, and that a manager needs to step in since that does not come close to the lens I sent in. I heard nothing back. On Monday, 2/26/24 I called and spoke to a rep who told me she would be sure someone got back to me right away. Nothing. I'll try to be brief and say that I called again, chatted, emailed and finally got a call back from the original rep who told me they re-evaluated the lens and offered me $225. At this stage, I was willing to accept that, and take an additional $30 hit from what I was originally quoted for fear that if I had them return the lens to me now, I don't know what shape it could arrive in. I processed the trade and was paid for my lens, after almost THREE WEEKS! I began buying from Adorama early in my photography career, buying a medium format camera in 1988. After what I just went through, and reading the reviews on Google and the Better Business Bureau with many similar stories to mine, I have decided I am done with Adorama, and hope that others take the same advice."