Devialet - Columbus Circle

"One of the my Devialet Gold speakers began to malfunction, with intermittent interruption of the music. I called Hans at the store. Hans listened carefully, guided me patiently, identified the technical issue and helped me fixed it. I got my high quality music back with Hans' competent assistance. Thank you Devialet for training great staff like Hans."

"My visit to the Devialet store at Columbus Circle was marred by an extremely rude sales representative named Michael. He seemed disinterested in helping me, was constantly on his phone, and didn't even let me listen to the speakers I wanted to purchase. As a result, I left without making a purchase. Such poor customer service is unacceptable, and I won't be recommending this store to others."

"Wow! No words to describe the sound of the phantom I speaker, it feels as if the music is playing from within your soul. The service of Devialet is at the same standards, and is comparable to none. I made my purchase at the Columbus circle store. Their sales representative, Jonathan Destouches, was phenomenal! I’ve never experienced such a high quality service. Jonathan was knowledgeable, passionate and kind. He was patient throughout a couple of hours of my debates between the models, and was able to offer valuable advice— all while keeping a smile and friendly manner. He made sure that my experience was perfect; when I discovered a small chip on the speaker’s paint, he personally delivered a replacement speaker to my home so that I won’t need to wait through the replacement process. He continued to be available and responsive with set up questions and additional accessory purchase. I would highly recommend the Phantom I, and working with Jonathan— both will give you an experience like no other."

"Couldn't have been happier with my experience here. The sound quality is second to none, and has significantly upgrade our home setup with a true multi-room audiophile experience. Haven't ever listened to this much music and no plans to stop anytime soon. The customer service experience in this store (at Columbus Circle) was also fantastic. Jonathan has taken such good care of me... had a couple of issues with setup, swapping a unit, but it all went off without a hitch and he went far above and beyond to make sure everything worked well from start to finish. Danny also was really helpful in discussing a potential custom setup and how we'd accomplish that, we didn't end up doing it but may do it later on down the road... highly recommend stopping in and upgrading your sound!"

"Phantom wireless speakers blew me away with its profound clarity and transparency and bass. A bit pricey but worth it considering it's built in features. Cynthia their staff is so sweet and beautiful and savvy enough to guide audiophile customers to make the right choice. Highly recommended speaker and store of devialet."