McDonald's

"Worst service in Syracuse area. Sat in drive thru for 35 minutes. 18 minutes in we were told they would right right with us. One car at the window. This was 1 am on a Tues night Wed morning. This McDonald's is horrible. Sorry excuse for service. Use one of the other Syracuse locations. Don't go to this one"

"Monday August 19 2024, 9:30 PM. Placed a mobile order on the app, drove 15 minutes. Get to the restaurant and pull up to the drive thru to give my code, then they tell me that they can’t take my order because their computer is broken. I told them that my order was already placed and paid for, and the lady said “well I can’t even see your order so there’s nothing we can do for you”. I’ve worked in the industry for 13 years, that’s not how you handle it. And I didn’t know it took a computer to make a Big Mac. Now I’ll spend a half hour trying to get my money back after spending a half hour driving there and back for no reason. And I miss out on the collectors cup for the day. Thanks guys, you really out-did yourselves."

"Friday May 3, 2024, I received bad customer service from a male employee. It was a stare down for him to give me a salutation. He didn't say thank you. He didn't tell me the prices of an item. In fact he didn't know the prices. He told me, " about 2 something, and about 3 something. I didn't know the actual price until I got my receipt. The dining area could have been cleaner. After completing a negative rating on their survey, I redeemed my survey reward, and a different employee exuded excellent customer service. If he was the first employee I encountered, they never would have received a bad review. Thankfully, The food was good both times."

"Place is ran terrible. Everything broken, the computer screens to order are glitchy, would of been super easy if the people standing around could take your order. No soda options. Place is in shambles. 15 minutes to get a 10 piece nugget is a bit ridiculous."

"I recently had a terrible experience at this store. Not only do they refuse to allow delivery drivers inside to pick up orders, but they also don't allow them to receive the order through the driver either. Instead, they force drivers to queue up at a window in freezing weather. To make matters worse, they prioritize customers who are buying directly from the store, leaving delivery drivers to freeze outside. This kind of treatment is completely unacceptable and shows a complete lack of respect for the drivers who are an essential part of their business. I would strongly advise against supporting a store that treats their delivery drivers so poorly."