Dunkin' Syracuse, NY 13212

"Good service, terrible food. The only hot breakfast option that I noticed past security. Hash browns were soggy and too salty. Chicken wrap was a mystery mix of something that I couldn’t finish."

"Absolutely the worst staff imaginable. Stand around and do nothing but chat with each other while trying to open. They post they open at 430, but not here. It’s chat time first, make yourself a few coffee drinks and open at 450. Truly pathetic. Some advice if you don’t want to work stay home in bed."

"I stood in line patiently behind one group of customers. They chatted with staff for a good 5 minutes before finally ordering. That’s fine. Then a guy behind me approaches the counter to order “free food” ahead of me. An airport employee. Fine. Then they serve him ahead of me. Still standing at the counter for a good 3 minutes. Never acknowledged by any of the 5 employees behind the counter. They were just taking to each other or playing on phones. Literally ZERO service. They barely seemed willing to help the people ahead of me that didn’t get all of their order. I’ve never seen such horrible service at a Dunkin’. I think the manager was one of the people hanging out behind the counter. Literally no one working except to trade “free food” with the guy who might be cooking chicken wings at a different restaurant to trade later. Remarkably horrible. I finally walked away. It was very insulting."

"This was one of the rudest establishments I have been too in a long time! I ordered a coffee, waited for an appropriate amount of time with other customers getting their beverages before me. I then asked for my coffee and the staff said to me, very rudely, that she had called that coffee multiple times. Her coworker then stated that she heard it called two times also. I apologized to them both and told them I had not heard it and I was standing right there. She then proceeded to get me another coffee and slammed it on the counter in front of me. If she doesn’t like her job and dealing with the public she had better find another one. I visited this Dunkin’ Donuts on October 17 at 9:30 in the morning."

"Line was long and online ordering wasn't available. I almost skipped but so thankful I got in line! The team was quick & efficient. My sandwich was hot & everything was exactly as ordered."