Driver's Village 5885 Circle Drive East, Cicero, NY 13039

"I wouldn't even give a one star. The "sales rep" we had was more like a lot boy to fetch cars and wasn't helpful at all. Made snarky remarks about how many cars we test drove even though we explained it was my daughters first car. During the time we were negotiating a price and payment, he was taken to go to another lot, helping another man buy a car, and by time we were asking for him to push the car through to a bank, he told us banks were closed. Absolute waste a time and very unprofessional assistance. Not to mention the cars were very overpriced considering we were getting hits for 3,000 less not far from their dealership. Never would go back. They suck!!!!!! Don't waste your time. And this man and his finance people have audacity to argue. Suck!!!!"

"Absolutely horrendous service it took a month for our vehicle to get looked we have it towed in. We called before to see if there were a certain time they said anytime was fine just for them to turn around and try to blame us saying that the car was late coming in as I tried to explain that we did call prior. I get absolutely horrible service, the man we spoke to was as so rude to me all because I tried to explain we did call to get a time and were told anytime and they bump our charges up saying it took two hours to diagnose a car for spark plugs I will never bring a car here again or buy one from them if this is how they treat customers"

"Huge thank you to Sam W. at Finance First for helping me pick out my new Mazda3 as well as holding it for me and getting as much as possible processed over text before I came to the dealership for pickup. This made the signing process so fast and easy which I am incredibly grateful for. His service turned what was originally a stressful and unfortunate situation for me into a very positive experience, and I am in love with my new car. Thanks again!"

"I recently had the unfortunate experience of my beloved 11 year old Honda Civic biting the dust. I looked at used care inventory at several dealerships and test drove at 2. I can say with confidence that I got the best value for my dollar here. I was able to get a newer car, with less miles for about the same as vehicles in worse shape elsewhere. Alex and his manager Joe were amazing to work with and went above and beyond every step of the way. Even when a small issue came up the next day, they were very responsive and helped me set up a service appointment as soon as possible. He also walked me through setting up my phone in the new vehicle and made sure i was familiar with new features. I would definitely work with both again. Honestly, the entire team there is awesome and very speedy. Having on-site DMV to take care of your old car and get your new one registered is awesome and takes so much stress off. If you're looking to get into a new to you car, definitely ask for Alex."

"WORST Customer service ever, my husband and I were there to purchase a few trucks for our business. We walked around the lot, no one approached us, went into the building and still nothing... The 10-11 people "hanging out" or heads down playing on their phones were unaware we had walked in.. My husband and I proceeded to look around and wondered into the area of cars that were already sold, at that point a man inside a cars advised us we were in incorrect area and pointed to the barrier that we shouldn't have crossed (he was extremely polite) we thanked him and turned around to walk back towards the deak again.. We had decided to leave at that point. As we walked by the desk my husband asked the "people" that were standing around the desk if they were customers, A "30 something" MAN turned around and said "NO...Were better than that" as the young lady standing next to him giggled as she thought this was funny..... My husbands response, your customer service is absolutely terrible, you should be outside selling cars not inside where its warm... ZERO response from ANYONE !!! WHERE is the manager, there had to be at least one amongst the pack!!! As we left a young man asked if we needs help, we told him, Thank you, but we won't be buying from Drivers Village again. On the personal side we have purchased multiple vehicles from Chevy, Audi & Mecedes Benz. Business- MULTIPLE trucks every year since 2006.... Sorry Drivers Village you lost this Family and our Business...... Date/Time of our visit Saturday 2-24-2024. Around 2:30ish"