Penn Power Zelienople, PA 16063
About the Business
Penn Power is a prominent local business situated in the heart of Zelienople, Pennsylvania, at the address 16063, United States. Specializing in electric utility services, Penn Power is dedicated to providing reliable and efficient electricity to the residents and businesses of the region. With a strong commitment to customer satisfaction and community support, Penn Power ensures that homes and enterprises have access to safe, dependable power. The company is known for its responsive customer service, expert technical support, and proactive maintenance programs, all designed to meet the energy needs of its customers while fostering sustainable practices. Whether you're a homeowner, a small business, or a large industrial operation, Penn Power is your trusted partner for all your electrical needs in Zelienople and the surrounding areas.
Location & Phone number
Zelienople, Pennsylvania 16063, United States
Reviews
"They want a security deposit of 952 dollars just to start my electric plan and I have great credit. Spent hours on the phone trying to figure out why it’s so high with no answers."
"It’s a shame that companies like this can do whatever they want without any fear of legal repercussions. How can you possibly have an automated service set up to completely not work? I’ve been trying for a week how can you possibly have an automated service set up to completely not work? I’ve been trying for an entire week to contact penn power and every time they give me a call back I just get hung up on and have to start the process all over again. It seems like ever since the so-called pandemic every single company gets away with this."
"If I wasn't actually forced to have them where I live I wouldn't. The customer service is fine when you finally get somebody on the phone but there's often a long wait and you will have to contact them for some issue or another far more than any other utility."
"The wait time on hold is outrageous! Only given 1 opportunity to opt out of waiting. I was on hold for 1 hr 40 minutes with NO option to opt out of waiting and receive a call back instead. Every other automated system comes on after a few minutes of being on hold to select “call back”. Not First Energy. I didn’t want to hang up as I would then have to go back through the automation process and loop back into the “hold” process. What a freaking joke! They need to get their automated system into this century."
"Horrible wait times on hold. Now they've even managed to screw up their automated system to pay your bill. It only takes credit cards now and won't take a checking account number. So now you have to wait on hold 20 minutes to get a person, just to pay your bill! Also Horrible last year when their crews did damage to my property by cutting a tree and making it fall on my line, taking out power for a week during cold weather and ripping my service box off the house. They would not admit it or pay for it or even care. Horrible company needs overhauled at every level. Horrible people at all levels! If I could give negative stars I would. Surprised the PUC has not shut them down yet. Anyone who works there should be ashamed. These people are pure scum!"
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