KeyBank 1825 Washington Road, Pittsburgh, PA 15241

"It is now almost a month since I walked into Key Bank South Hills Village where I usually do my banking. I had made an appointment on line which was confirmed, however when I got there Elena was helping another customer and indicated that she had not seen my on line appointment. That should have been a sign to me to get up and go to another branch. Due to a change on my will I had to take my deceased husband off my checking account and put the account in trust. The first two weeks of delay were partially my fault as she had to send the paperwork (I provided them with all that my lawyer told me to give them) and after not hearing from Elena I stopped in only to find that they needed more information which I provided. I again stopped in to the bank and Elena told me that the paperwork was approved but she could not get the information to work on the system. That was two weeks ago. I have called her and she kept on promising to get back to me. Yesterday no one picked up the phone at the branch (as is usual) and I left a message for her to call me back. Of course she did not. Today I left another message with a live person. Let's see if she calls me back. I am not remortgaging a home - merely changing the name on my checking account. If I did not have all my income go directly into this account I would switch banks. This is unacceptable!!!!!"

"Leaving a review because I feel so helpless. Went to deposit $1500 at the atm and the atm took it and ate it and didn’t deposit it. I called them right away and was told I would need to speak to the fraud department and file a dispute which was upsetting in itself. What fraud? The only fraud here was that your atm stole money. I was on hold to their fraud department for 45 min. Filed the dispute and called the branch the next day to ask when my money would be deposited. I was told that it would be fixed today. Around 3 pm I called back because it had not been fixed and they were going to close. I was then told it would take a “few days.” I asked why at least my checks could not be made available to me because they were in my name and they had those in their possession. Was not given a clear answer other than it was above her head. The teller basically made me feel as if I had done something wrong by suggesting that the time I came to the atm was not a good time because it was too cold? Um ok. I asked for a time frame and was told that they could take up to ten business days to fix this now. So from one day to ten days. If they had any good customer service they would be scrambling to fix this, not making me feel like it’s my fault and reminding me they had ten business days. I told the teller that was not an acceptable answer I didn’t have ten days I needed access to MY money and could she please call me tomorrow with an update. She told me she would call me when she had an update, basically saying no she would not call tomorrow. I will immediately be closing this account and I have banked here for ten plus years. It’s not the fact that the atm malfunctioned, I understand things happen. It’s how they have made me feel and handled it. Do not go to this location and for gods sake don’t use their machines unless you want them to steal your hard earned money. I would appreciate someone reaching out to make this right ASAP."

"First bank I've ever been to where I walk in the door and they turn away a potential new client. I'll give them two stars for advising me to go to the Bridgeville location due to this location being short staffed. In the end, I'll stick with my current banking provider who doesn't turn away my business."

"I have problems with every branch being inconsistent with policies. I was not allowed to deposit cash because I didn't have the account number but every other time I would give name and verify address. Also I love on Saturdays that they say it's always busy. I have a great Idea, put another teller on"

"This bank is absolutely horrible. The manager Megan Lydick is extremely rude and her financial knowledge is comparable to that of a teenager. A few months ago I had an issue with my account and needed to speak with her... I had to stop by the bank 8 different times before I was finally able to see her. I’m not sure if she never works or if she is just lazy and hides in her back office. After my 8th trip to the bank I was finally told that she was actually there by one of the tellers and to wait a few minutes and that she would be right out to speak with me. On this occasion I had my 4 yr old daughter with me thinking that it would be just a quick stop in the bank.. We ended up having to wait for over an hour and a half. As you can imagine my daughter had become a little restless after such a long wait (like any 4 yr old would) so I gave her my cell phone and headphones so she could watch her favorite show (Daniel the Tiger). So as we waited my daughter continued watching her show with the headphones on and kept to herself quietly. After almost 2 hours of waiting Megan finally came out of her office and we sat down at a nearby desk to discuss my account. I was simply trying to find out why I was charged a $15.00 ATM fee and I was also potentially interested in using KeyBank for the refinance of my mortgage. Megan was able to provide me with absolutely no information about why I was charged the $15.00 ATM fee and she seemed to be getting angry so I didn’t even bother pushing the issue. I then moved on to my interest in potentially using KeyBank for the refinancing of my mortgage. So I began asking her a few questions that I thought would be very simple for someone of her position to answer.. but boy was I wrong. I’m not exaggerating when I say that I truthfully don’t think that Megan even knows what refinancing is. She became extremely confused and irritated and she started rambling on mumbling things like “Checking Account, Bank Money, Stock Exchange, Dow Jones, Savings Account, Drive Thru, I’m Manager, Bank Key” and seemed to be having some sort of fit. She then got up and began storming off but while she was rushing away her shirt snagged the cord on my daughters headphones ripping them from her ears and pulling the auxiliary cord from the bottom of the iPhone she was watching causing the phone to play out loud. My daughter instantly began crying while the phones speaker blared the theme song to Daniel The Tiger catching the attention of the entire bank. Then to everyones amazement Megan turned around and yelled “Shut that up you little sh*t” while pointing at my sobbing daughter before she stormed back into her office. Two of the tellers immediately rushed over to console my daughter and I.. both repeatedly apologizing for Megan’s actions as we hurried out of the bank into our car. The entire situation was absolutely absurd. I have never experienced anything like it in my entire life."