City Co Federal Credit Union

"I have always had a great experience there and I cannot complain about the awesome service I receive whether in person or on the phone."

"I happened to just need number to call and noticed there were some bad reviews. As a 25 year member I have used the savings, the auto loan twice, and the credit card with the lowest interest I got anywhere - even my own bank was higher for those with excellent credit. Never had a problem and I, in fact, experienced very quick turnaround. Felt the need to comment (I usually do not) due to the excellent experiences I have had and wonder where the difference lies?????"

"WORST PLACE EVER!!!!!!!!!!!!!! Don’t waste your time....Automatically assumed I was a low life with no money. Ran my credit ( 750 ) without my permission. Loan officer “ E D “ or Edi ? Not sure how she spells it, was obviously annoyed that I had called 8 times ( she never answered). She must have caller ID. Called and talked to a teller who informed me she was sitting at her desk !!!!! Finally in contact she was the rudest person iv ever met.... set up an appointment to meet within an hour and she obliged. Once I drove an hour to get there she wasn’t available. They informed me I couldn’t wait till she came back. After weeks of dodging and shady practice in wich nobody would help I was informed I couldn’t get the the loan on a technicality....tried the next place ...loan that same day. DONT WASTE YOUR TIME OR MONEY !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"I have a mixed upon about the credit union, the customer service is great. What I do not understand about the credit union. If you are a county employee and you try to get a loan you get deny, I do not understand this, 1.They taking your money straight from payroll deduction. 2. You have too sign over your life . 3.They do not help you too fix your credit according to Edie that's your problem not theirs. 4. Most of the county employees that have been with them for years get denied for anything anyway, and have to go else where to receive help. 5. The credit union do not even send out account summary at the end of the month anymore. 6. The use to have things for the members (it's gone). My question is what do the credit union really do to help county employee's (nothing)"

"Don't bother applying for a loan, even with Excellent credit. After submitting all the paperwork for an auto loan, I waited patiently for 3 days until I called and asked for a status on the loan. I left a voicemail with the loan officer who never returned my call and then when I finally reached a live person I was rudely snapped at by whoever answered: "If (name of loan officer) hasn't called you then your loan hasn't been approved yet!" Great Customer Service - Sorry I wanted to pay you my hard earned money in interest. I have excellent credit and it took them almost 3 weeks to SEND out my approval letter for my loan. Could not even call me to tell me I was approved. The dealership gave me a better APR rate anyhow, on the spot and took them 5 mins to approve me. Pretty pathetic and incompetent for a Credit Union."