PNC Bank 1717 Cochran Road, Pittsburgh, PA 15220

"Worst branch ever! They don’t enough money so I can withdraw. The management should be ashamed!!!"

"Kinda tired of having tellers asking me why im exchanging 20's for 100's. Everytime I go to other banks to make change or exchange denominations, I don't get asked why im making that transaction. I give them my pnc card, asking for change and they always ask why......sorry but it's not there business."

"If I could give zero stars, I would! This is a weird story but it is true. Almost 4 years ago, I went with my mother to open up an "Express Box" which is a type of safe deposit box but it is not located in the vault. It is in the bank's lobby and accessed by one key -- the renter of the box -- and no assistance from a bank employee is needed. About 1 month ago, PNC called to say that a man had the key for my mom's box; he apparently had previously rented the box and lost his keys (or didn't return them) when he closed the box. So, when this man went to PNC about a month ago with the "found" key, he emptied the contents of the box -- which contained my mother's jewelry, documents, etc. -- and took them home on a Saturday. That next Tuesday, he called the bank to say those items did not belong to him and he would come back to the bank with them. He returned to the bank on Thursday, with the items. PNC phoned me later that day -- Thursday -- to notify me of this irregularity. I immediately went into the bank to learn more and see my mom's belongings. I was told that since the bank manager wasn't there, I would need to speak to him the following day and I was given a shortened version of the story. I was very upset and confused by the whole scenario! I looked at the items that the man had returned to the bank, and the bank had inventoried these items on 2 sheets of paper. I did not have an inventory sheet of what we put into her box, so I didn't have anything to check it against -- lesson learned there. Always inventory the contents of a safe deposit box. Undoubtedly, PNC mishandled this entire situation, and there are many perplexing questions. How did this man have a key to my mother's box? If he had closed out the box and didn't return his key(s), PNC should have put a new lock on the box, with new keys. Why didn't PNC notify the renter of this box immediately after learning of this incident? Why did PNC allow this man to hold onto my mother's belongings after learning he was in possession of them? Why did PNC take inventory of these items without the owner of these items present? Why did PNC only offer to provide a $250 credit to my mother's account for a new safe deposit box rental for future years? I pursued this matter with Connie George, a representative from PNC "Office of the Customer"(quite the name, considering they did not look out for the customer in this case) and that was all PNC was willing to do. It is quite apparent that mistakes were made by PNC and protocols were not followed. I know that PNC tries to compete with other banks, and one would think it should be doing all it can do to uphold its reputation in the community. PNC failed us miserably and others should be aware of the situation and lack of responsiveness by PNC. I intend to report this matter to the appropriate banking authorities in the Commonwealth. Also, I intend to continue to inform community members through other forms of social media."

"They were extremely helpful. This was my first time at this branch. And I definitely was left with a very good impression. It's always refreshing when you leave and you know that the people working actually care about what they do and they take pride in it. That really makes a business stand out."

"The atm malfunctioned and ate $1000 in cash with no receipt. I have 24/7 support with other financial institutions like chase Bank, yet pnc has no support available at 8:15pm. Im sure they have video and checks and balances to see that the machine has an extra 1k in it. Will update this review tomorrow based on the resolution they provide. These should have been instant funds so anything that prolongs the resolution beyond 24 hours is unacceptable and I will be transferring all of my funds to chase and first national. This money was intended to to invest so every day costs me inflation and potential growth and dividends. Especially when this was deposited on a Sunday evening to be used at the open of the NYSE tomorrow morning. I am beyond disappointed with pnc for keeping my money with no option to report or question it until "Bank hours " which ALWAYS conflict with my work schedule since they are open a whole 8 hours... if that."