First National Bank

"If I could give zero stars I would. Been with you guys for years. The greentree branch is the ABSOLUTE worst. Look at the reviews. Rude tellers. Slow as molasses. If you’re looking to close a branch that’s the one. I’d rather drive twenty minutes than deal with those clowns"

"YOUR CUSTOMER SERVICE NUMBER, WHICH I AM *FORCED* to call to the 855 # just to activate an ApplePay card, that any and EVERY other bank does automated without making their customers jump through hoops. As if that's not bad enough a 48 minute quote hold time at 11:45 am on a Tuesday is not acceptable either. 48 minutes to activate an ApplePay card. HOW LITTLE RESPECT DOES THIS BANK HAVE FOR THEIR CUSTOMERS TO CONTINUE WITH *ARCAIC* TECH PLATFORMS? No more excuses. People want to work, for living wages. Pay living wages, and hire more people. STOP SHOWING THIS *BLATANT* DISRESPECT FOR YOUR ACCOUNT HOLDERS. ENOUGH IS ENOUGH!!!! I've *LITERALLY NEVER* since beginning to bank with you had anything less than a 25 minute hold time to get a human. I've had simple requests messed up, missing bank cards never mailed to me, etc. Your ATMs are comically slow and I shouldn't have to select a language EVERY TIME I use the same machine, that should be stored with my account info after the first time. Your tech dept, CLEARLY OVERPAID, is capable of this but hasn't done this either. I almost hope I get the response I expect so I can just close my accounts and scream from every rooftop how horribly incompetent, archaic, disrespectful, and underwhelming FNB of PA is. Also, received a $10,000 business loan from Kabbage/AMEX when my own bank wouldn't give me one after dragging your feet for *5 WEEKS* in summer of 2021. I have a long history of this, and it's likened to be in an ABUSIVE RELATIONSHIP. Now, I ask myself why: Why have I put up with it for THIS long?! I want an apology, FNB to fix their staffing and tech integration issues, and a statement credit for my VALUABLE time or I'll simply close both acct"

"Unfortunately, you will be told different information with each person you talk to. Each new person will just say I don't know what they were talking about. I'm glad to no longer have any dealings with FNB."

"(Update 12/3/21): Bumping my score up from 2-stars to 5, because this branch has GREATLY improved over the last few years. Customer service is excellent now. (Original) My landlord uses FNB so I have to deposit my rent check there every month, I try to avoid this location because it's the worst. I don't expect the associates to rain confetti over my head and sing a song when I walk in, but can I just get a GREETING?! I prefer the locations on Washington Pike (one is near Wal-Mart, and the other is near Giant Eagle/Home Depot)."

"This branch is nicely located for easy access in and out. I stop here for ATM and quick deposits. There is a drive through and staff is generally helpful and friendly."