GNC 75 Hopper Place, Pittsburgh, PA 15201

"***Be Aware*** Be very careful ordering online items through the BOGO sales promotions. I ordered 3 items as part of their Buy 2 Get One Free promotuon and minutes after ordering they sent an email saying that 2 of my items were canceled, leaving me to buy their overpriced vitamins at full price. I chatted with a customer service representative only to be told they couldn't cancel the lone item left in that order, that i would have to wait until it arrives and drive it to one of their locations for a refund or pay to have it shipped back to them. He also commented that items can be canceled anytime between ordering and shipping. Had i known this i would not have ordered from them, this feels like a shady business practice. Luckily i noticed and tried to address it immediately to no avail."

"Dealing with GNC has been an exercise in extreme patience. I was once stuck in an elevator for so long that the looming specter of dehydration forced me to briefly consider the merits of survival tactics and drink my own urine. This elevator ordeal was more enjoyable, and indeed, more productive than my experience with GNC. For over six months, I've been receiving someone else's personal statements from GNC via email – a clear mishandling of sensitive information but one that is easily solved. GNC could contact the customer to get their actual email address, change the email address to anything but mine, or close/delete the account. Evidently these options are beyond GNC's capability. In my efforts to get GNC to resolve their data problem and stop annoying me with emails I didn't ask for, I've reached out to various departments, including their customer service, their EU GDPR data representative, the CEO, their Twitter/X account and even a board member. The response? Complete silence. In summary, my experience with GNC has been an ongoing loop of frustration. My dealings with GNC have become a drawn-out comedy of errors, without the comedy. If my experience is anything to go by, I would advise caution to anyone considering entrusting their personal information to GNC. I, for one, would rather drink my own urine."

"This is my last resort at finding my order. I signed up for pro and ordered my first ship to home order ever from GNC. That was Wednesday of last week. My package has yet to ship. No one knows where it is. Customer service claims they reshipped it but refuse to provide me with a tracking number. They offered me "free" expedited shipping on a new order however being a pro memeber that is free anyway. This whole process has been ridiculous and honestly I will not be renewing my pro membership or ordering from GNC ever again. Seeing as this was my first order ever it really does not reflect well on the company. Over 100$ order just gone no solution provided. I've contacted everyone possible. This is very poor customer service."