THE ROOF 215 Chrystie Street, Manhattan, New York 10002

"Horrible customer service. First, upon entry, the unhappy and very tired host takes a deposit, which it turns out can be reduced by 10-20%. After that, they take your ID and bank card for the bar. And the strangest thing is that even before entering the establishment, you have to leave a tip, without evaluating the service.) The bartenders were rude, and the amount of alcohol in the cocktails varied when ordering the same item. When paying and closing the bill, you have to wait endlessly for your documents, and when leaving the establishment, you have to wait by the elevator, which is only called by the host, so they can check if you've paid everything. If you don't want to ruin your evening, avoid such establishments."

"We booked a reservation here to welcome our friends to NY which they have a minimum spend. Our favorite was the drink called 'Unhinged'; it was perfect, and the snacks were good too. However, we were sometimes very annoyed when people crossed over our table to stand by the balcony. There was a guy and two girls who asked if they could use one chair to sit for a second, and we were like, ‘Okay, that’s fine,’ but then he took another chair and lifted it over my head, which I wasn’t okay with because we paid for the table and they didn’t really care. However, thanks to our server Demitria, who helped us a lot by getting the people out of our table and recommending perfect drinks and shots. Also, we think they should communicate better with other staff. There was one girl who they told us was still training. She was telling us to move out of the table because other people had made a reservation, and when we asked for the check, she told us twice that they had already given the credit card back. Luckily, our server found it."

"great terrace with amazing views! only downside was that we went with the impression there was a “sunset happy hour” per their website but upon arrival no happy hour. drinks end up being $25-30 each with tip and are served in plastic cups. yes you’re paying for the view but the plastic cheapens the bar aspect."

"The Roof is an oasis in Lower Manhattan with overpriced drinks and spectacular views. There’s some business accessing the elevator from a side entrance all in an effort to create a sense of exclusivity. Bar and wait staff are relatively helpful but service was not distinguished."

"This rooftop bar offers absolutely stunning skyline views, and its elegant and clean ambiance, adorned with beautiful greenery, creates a delightful setting, especially during sunset. However, I must mention that the beer prices were quite steep at $15 per drink, which could be a downside for some. Additionally, our group had a bit of a mixed experience. We arrived a little early and were smoothly let in without any issues. But when our friends arrived at around 6:30, they were unexpectedly hit with a surprise policy – a $125 fee for all gentlemen or an expensive table option. We were under the impression that it was a walk-in place, so this came as quite a shock. Despite the breathtaking views and lovely ambiance, the unexpected pricing structure for larger groups might be something to consider before planning a visit with friends."