Cleveland Clinic - Family Health and Surgery Center Twinsburg

"The ladies in the front reception last night were really nice. I was seen right away due to my issues I was having. My left arm was in excruciating pain I mean a pain I’ve never felt before. The nurse lady who took me in was super nice and compassionate and got me into a room. Now the RN guy with pure grey hair was the most dismissive person I’ve ever met in my life. And made me feel like my issue was not a concern AT ALL. Super unprofessional. But the DR who actually saw me yesterday he was super understanding and made me feel better about my situation and explained things to me."

"The nurses and Dr where amazing very compassionate and helpful. The billing department however did absolutely everything in their power to postpone, thankfully we have Aetna and they went the extra mile. Also don't use the pharmacy located here they're ridiculously slow and don't care. At the check in they ask do you want to get your scripts filled here so it'll be more convenient they'll be ready by the time you are discharged. This is what the nurses and staff will tell you the pharmacy on the other hand will tell you they'll get to it when they get to it. Cleveland Clinic stop telling your patient's to fill their scripts with you so you can have them when you leave unless you are willing to require your pharmacy to uphold what you're telling your patient's."

"i was there 5/27/24 for about 7 hours before i was transferred to hillcrest to be admitted. my time here was honestly one of the better experiences i’ve had at an er. i had been sent from urgent care to an er, this is the one i chose, for more tests and i had been taken completely seriously about my concerns. getting a room took a little while (a good hour and a half), that’s as expected, but when i was taken back i got my labs and scans done fairly quick. everyone i encountered had been kind instead of condescending like other ers i’ve been to, which was very nice since being in the er on my day off was not something i particularly wanted to be doing. they eventually moved me rooms before being transferred and i was there for a little while. my nurse, Brenna, was an amazing woman. i’ve never been moved to write a review like this before, but she’s the reason i’m writing it. she was pleasant the whole time and accommodated me without making me feel like a burden or getting annoyed. she started my care at about 7 pm until i had left at around 9:30 pm. i didn’t get to see her before i had officially left to thank her for the care i received. she did an amazing job."

"The PA, Abby was genuine and caring. The ER doc (in blue) was genuine and nice. Even though we chose to sign out AMA, they treated us with respect. They listened to the plan we needed for financial security. Great Job CCF! ❤️"