The Cleveland Furniture Company

"I had a great shopping experience! Very knowledgeable staff that took the time to help me find the perfect furniture for my new house."

"My husband and I bought a couch on December 27, 2023. It was a custom order and we knew it would take a few weeks for it to be delivered. Our time in the store was very pleasant. The salesman was friendly and accommodating and we were really looking forward to our new couch. When it came the delivery men spent 45 minutes trying to fit it in our back sliding door even though my husband told them he had measured and it would only fit in the side door. Finally they spent 5 minutes bringing it in the side door. When I got home from work I went to sit on the couch and look it over and I found a small tear on the back of the couch. I called the store right away and a lady there said they would have to pick it up and send it back to the company for it to be repaired or replaced. On February 28, 2024 two different delivery people came to pick up the couch. My husband told them to take the legs off or it wouldn't fit out the door. They did not listen. He also asked why they weren't wrapping the couch before they took it out of our house to their truck because most likely we would be getting back this couch. They told him they would wrap it in the truck. They proceeded to take a chunk out of the frame around our half bath, put multiple dings in the wall and knock a shelf off the wall and break the shelf all because they did not take the legs off like my husband requested. When they saw that they could not get the couch out the door with the legs on then they took them off. By then a lot of damage had been done to our home. I immediately called the delivery service number and was told that someone would get back to me on Saturday, this was a Wednesday. I never heard from someone from the service department. The next day I called the store because I thought the manager/owner should know how bad their deliveries were being carried out. An older woman answered the phone and took all my information and would forward it to a manager and I would hear from someone soon. A week later after hearing from no one I called the store again asking to speak with a manager and the phone was answered by a young woman who took all my information again. She said she would look into it and get back to me the next day. The next day she called back and spoke to my husband and really did not have a reason for all the mess and delay we had experienced and still we did not get to speak with a manager. Now it is March 24, 2024 and we still do not have our couch and we have not heard from anyone at Cleveland Furniture Company for 3 weeks. I am planning to stop up there today to see what is going on. It is very unfortunate. The store has lovely furniture, nice prices but once they make the sale the owners do not want to speak to you or help you in any way. I seriously doubt if we will be going back to Cleveland Furniture Company for any more furniture and I will definitely not be recommending them to anyone I know and care about."

"Bought furniture less than 4 years ago. We bought Flexsteel thinking we were getting a better quality and since then have had to replace a recliner due to leather peeling, gears stripping in the motor on more than one piece of furniture multiple times and now they are not covering anything when a piece is once broke again. Will not buy from there again."

"Had a great experience at The Cleveland Furniture Co. Jason was a huge help and we got a very good deal, they have beautiful furniture. Highly recommend——- 5 stars!"

"I was very unhappy with my purchase and dealing with Cleveland Furniture Company. The actual sale went smooth. The delivery was on time and the delivery people were great. Most of my items seem to come from the showroom floor. I ordered two chairs that were identical, a couch two coffee tables and a lamp. One of chairs was obviously the chair from the showroom floor because it had the scratches on the arm of the chair that were on the chair that was on display. I have pictures of it on the showroom floor and it matched identical to the scratches on the chair that was delivered to me. They were okay with sending me a new chair and picking up the old share but insisted that I pay over $100 for the shipping of the chair. I already paid shipping when I purchased the furniture. The defective chair was not my problem and I truly expected when I bought a chair that I would get a chair that was new, and not a defective chair. Why at that point should I be charged a second shipping charge for something that was not my problem. I had to pay a shipping charge, in my opinion, because they shipped something from the floor that was defective. The second item was a table lamp. The shade was cracked and dirty. I'm not sure if it came from the showroom floor. They told me to return it. They said they had three more on the floor and they could exchange it. I took the lampshade back in and all of the lamp shades on the floor, were as bad or worse than the one that I was returning. At that point they wanted me to take my lamp back home and they would order a new one in. When it came in they wanted me to bring my lamp back in to pick up the new lamp. Again, I'm not sure why I have to jump through that many hoops when it was, in my opinion, their problem with shipping defective merchandise. I will not, and I do not recommend purchasing from Cleveland Furniture Company! Buyer beware"