Crumbl - Ross Park 6300 Northway Mall Drive, Pittsburgh, PA 15237

"5 stars isn't enough for Ross Park Crumbl Cookies! Dating in Pittsburgh LLC had the pleasure of partnering with this amazing location for our singles event on July 13th in the Strip District of Pittsburgh. We were blown away by the owner's thoughtfulness and generosity. She personally delivered over 200 cookies to the event venue, making sure everyone in attendance had a sweet treat. The cookies themselves are, of course, incredible - soft, chewy, and packed with flavor. But it's the owner's exceptional customer service and kindness that truly sets this location apart. We can't recommend Ross Park Crumbl Cookies enough and wish them all the best in their future endeavors. If you're in the area, do yourself a favor and stop by - you won't be disappointed!"

"I ordered from here for delivery, and I only received 2 correct items out of 4. They also could make it more clear on if you are even receiving the correct order by writing the name on the box. The 1 correct cookie I received was kind of hard to bite into. If they ran out of cookies it would’ve been nice to call or something so i could change my order."

"Update: our second experience was much better. Will give them another chance. ---- Our first ever experience at a Crumbl was a bust. We went specifically because my husband was really excited to try the Mallow Creme Lucky Charm cookie. The drive thru was closed. Having never been here before we were unsure what to do. When we walked in there were a few customers just standing waiting. We didn't know if they already ordered or not. There was no one at the front counter where it said order here and no one greeted us. The employees just ignored everyone and kept working in the baking area. Finally when some people moved we saw that there were two order screens, one of which was out of order, so we proceeded to order on the screen and then wait for our order. We were there for somewhere between 5 and 10 minutes before an employee came to the counter and announced to everyone that the Mallow Creme cookies had just gone in the oven and would not be ready for 20-30 minutes. At this time, many people who had been already waiting much longer than us seemed visibly upset. Some cancelled their orders, asked for refunds, and left. Others were given the option to switch their cookies or wait. I guess most people there had ordered this specific cookie. A man with his young son said he placed an online order for pick up over 20 minutes ago so he opted to switch the cookies instead of wait another 20-30 mins. His son was visibly sad about not getting the cookie he had been waiting for. We also opted to just switch our cookies as we felt we already wasted time and didn't want to leave empty handed. The coconut lime was very good but very sweet, it made for multiple snacks through the day. My husband did like the Buttermilk pancake cookie alright too. Hoping this was just an off day. The wait and the lack of service made us hesitant want to go back. Even the man who ordered online for pickup in advance didn't get his order. Maybe we'll give it one more chance if another flavor makes us excited to go try. Hopefully next time we will actually get what we came for without the confusion, wait, and hassel :/"

"The environment is very sterile, nothing but a counter and then a massive kitchen. There is nowhere to sit and no one greets you when you walk in. You place an order on an iPad and then they hand you your cookie in a box. The cookie is refrigerated, it is chewy still but a singular cookie costs you $5.01 and you can get a larger cookie of the same quality from BJ'S for less than a dollar. I don't understand the hype for the shop. Your money is much better spent at a local bakery versus supporting this corporation."

"Interesting little place. Definitely smelled amazing! The store staff appears to be working hard to prepare the sweet treats with very limited customer interaction. Pretty much, the customers were ignored and the bakers were robots. I don't believe that I was even greeted upon entry. The self-service kiosk for ordering was easy to navigate but it allowed me to order a strawberry shortcake cookie and the store was out of that item. I could receive a refund or select another option. The cookies were a nice size for the price you pay and they were uniquely decorated. The cookies on display kind of reminded me of children's playdough. The cookies were tasty. A bit overly moist for me but still very good. I was surprised that all the different flavors sort of just tasted the same. Not a bad experience but not exactly what I was expecting either. I don't know what all the hype is about regarding this store. Now, will I return....maybe, maybe NOT!"