Montrose GMC of Hermitage

1435 North Hermitage Road, Hermitage, PA 16148

"I do not recommend buying or taking your car back to this deal ship. After calling and telling them what I wanted my car checked out for they ignored what I said and did a full service check which had nothing to do with the problem I told them about. Now being charged for a check that was not asked for, the part I told them to look at was under warranty. Don’t waste you time"

"I purchased my Cadillac here before the pandemic started. The people in the sales department were nice and didn’t haggle me on my trade. It would’ve been nice to have had the car detailed before bringing it home. I brought the car home and had to scrape off all the paperwork hanging in the windows and writing on the windshield. They literally handed the keys to me and I left. I can’t say the service department was the best. The car had a noise in the steering column. I took it in to the service department. They claimed they couldn’t hear anything. Said there was nothing wrong with the car. I took it to another Cadillac dealership they diagnosed the noise right away as the intermediate steering shaft."

"I just wanted to shout out Alex Molina. I bought my first car from there last night. He was amazing got me everything I needed and was extremely helpful. 10/10 recommend him. Go see him you won’t regre it (:"

"Just bought a vehicle from Tom and am very happy with the way Tom got me into a vehicle that suited my needs. He pays attention to want the customer wants in a vehicle and pays attention to detail. He is great at matching a vehicle to meet customers needs. Tom is very personable, knowledgeable and friendly salesperson. I highly recommend him for the purchase of a vehicle. He takes the stress out the transaction."

"I bought a 2022 GMC Sierra from Montrose; I decided to have them apply the ceramic coating they offered. This is a costly service, and it being a dealership with a detail shop, I thought they would be reliable. Fast forward about a week, and I noticed the rain just sat on the surface. Of the truck and did not bead as it should. I called back and asked them if it was applied because it did not seem like it was, and I was told id get a customer care kit with cleaning supplies, and I did not receive those. After being put on hold, they said I could come in, and they would get me taken care of. On my only day off, I drove one and a half hours back to the dealership for them to apply the coating. I waited over three hours; it looked ok in the garage, but the truck was filthy when I drove it outside. I returned and asked how this product could be applied with all the dirt, and they said they would clean it again. I wondered how the product worked, if contaminants were on the surface, and if they should reapply the coating. The manager, Tammy, said, " I guess you are right." So again, I had to wait for a little over an hour this time. Once they were done, the truck looked significantly better, the way it should have been when I bought the truck. This was a nightmare, and now I am questioning the reliability of this place, extremely poor quality and total lack of attention to detail."