Welte Roofing Inc. 535 McNeilly Road, Pittsburgh, PA 15226

"We recently used Welte Roofing with a great experience. Jeremy and the team were very fast to respond and quickly came to the house for an assessment and estimate. We liked that they provide drone pictures to see exactly what they were referring to. We needed some repairs around the roof and gutters. They also provided pics post work."

"Welte roofing recently completed a siding job on our 1932 Tudor Revival home. Jeremy worked closely and patiently with us to help select the appropriate color and style of siding that would best suit our house. He was always available for questions and responded quickly to emails and telephone calls. He also made several visits to our property with different sample and suggestions for the project. Once the job was underway the workmen were courteous, kind and extremely efficient. Taking special care and precautions to deal with some rather fragile structures near to the house. They worked very quickly and used time wisely and most proficiently. Always a thorough clean up and were open and receptive to adjustments and last minute suggestions to make things look their very best. I cannot speak highly enough of Jeremy and his crew and of Welte roofing. Their pricing was by far the best and the most fair in terms of expense. We felt we were treated as valued and respected customers and would highly recommend this company to any and all. It was a 5 star job done with excellence."

"Our house with a slate roof developed a small leak near one of the chimneys (late spring 2023). Welte Roofing came out and fixed the small leak quickly to our great relief. We followed up with a request for a pro-active maintenance plan assuming we would be there for another 30 years. Welte gave detailed recommendations around the replacement of the flashing (two chimneys); scraping, prepping, painting valleys, dormer flashing and vent pipes; inspect and seal leaks in aluminum gutters; repair missing, broken or slipped slate. We accepted their proposal and rather quickly (which delighted us!) they got started. Their crew was dedicated (even in hot July!), polite, informative when querried, and left no trace of their presence at the end of their several work days. The general manager came by a few days after the project was completed to look at the result with me and to address any concerns that I might have. To conclude, my personal experience is that Welte has demonstrated they are a company of the highest quality of service -- from easy, clear and prompt communication, to the short-time wait for fixing of a leak, to a comprehensive and affordable 'scope of work', to dedication of their work crews (for set up, repairs/installation, and through clean up), and to standing behind their work. I consider myself a well-satisfied and appreciative customer"

"Crew came out to repair a gutter clip. The guys were very professional and did a great job, however they were only at my house for 15 minutes and the bill was $200. I called to ask why the bill was so high and was told that they charge a minimum of 1 hour and that they state that when you schedule (they did not). When I called to schedule the work this was not mentioned to me whatsoever. Had I known I would have called another company."

"05/03/2017 I contacted Welte Roofing about raccoon damage in the corner of a valley in my roof. I specifically asked for an adjuster to come to the house when I was home to give an estimate on the repairs. I was told I would be called back with availability. 05/05/2017 I was called and told that no one would be available during the evenings or weekends when I was available. So, unpreferably, I agreed someone could come even though I wouldn't be there at the time. 05/08/2017 An adjuster had come during the day when I was at work. That late afternoon, I received a call from him (Jeremy), he told me it was a couple hour job and that the rates are $200 for the first hour and $175 after that. I then asked for an estimated total cost and was told around $500. He said that I would get a one day notice when someone would come to do the work. At the time of the call, I said I would call back with a decision as I had other estimates to consider. 05/09/2017 I called Welte Roofing back and agreed to estimated cost and arrangement that I would receive a call when the job could be done. 05/17/2017 I was called and told that someone would be out Thursday or Friday of that week. On the phone, we agreed on Friday bc someone would be home at the time during the day. 05/19/2017 The roofers pulled in the driveway at 744a, they began the job a bit after confirming the damage. They were here approx 3.5 hours, leaving the property a few mins after 1110. During the time they were here the only conversations had regarding the work was to confirm the location of the damage and to provide and extension cord and power. 05/25/2017 I received a non-itemized invoice in the mail for the job, 870$ even. After reviewing the non-itemized invoice, seeing it was well over and near double the estimate, I figured the costs labor and materials at cost (trying to determine how the bill came to 870$): The 3.5 hours ($637.5 labor), the supposed replaced 3 shingles, 6' of decking, 2' of valley, and installed ice guard. Looking over their repairs, the roofers did not replace 2' of valley, what they did was they slid a small piece of flashing (maybe 6") under the damaged piece and caulked it in. It looks highly unprofessional, and the ice guard looks a lot like plain tar paper to me. In addition, there is still an open opportunity for an animal to reopen the damaged area to get in. The retail cost of the amount of material used to my calculations is around $30 but definitely not more than $50 (to a total of $687.5 including their labor). 05/26/2017 I called the company to ask about the discrepancy in cost vs. the work completed. I spoke with Jeremy. I was treated very rudely, was interrupted when expressing my concerns, was mocked, and laughed at until I admittedly slightly lost my cool for a moment. I was also now informed that I was being charged for the travel time (an hour to drive from Castle Shannon to West Mifflin) so the total was 4.5 hours. This is the first I heard anything about travel time (from any contractor let alone this one). Jeremy then asked me if I was unhappy with the amount of money I was charged or work performed, my answer was that I am unhappy with the amount charged for such poor craftsmanship. My response was not comprehensible as he insisted it had to be one or the other, cost or the job I was unhappy with. When I asked for an itemized statement and where the added cost came from, again I was laughed at and told about the cost of a "professional roofing company". I haven't ran into many professional operations that will NOT supply a itemized receipt (just a total cost $870.00, approx %50 higher than the estimated cost) for again I say terrible craftsmanship. I am not opposed to pay for the services performed, however the bill received does not align with the description of labor and rates which were previously agreed upon and supplied in the company's maintenance brochure."