Bloomberg Eyecare 5537 Mahoning Avenue, Austintown, OH 44515

"The staff in front are extremely rude! Especially the lady named Beth. She started arguing with a customer in front of another customer with her 2 children there. I called management and notified them but nothing was done. They need a whole new staff. I absolutely do NOT recommend this place to anyone. Very unprofessional service. They messed up submitting the insurance for my sons glasses then would not the 5 min to fix the issue they caused! They had me going back and forth driving from place to place because they are lazy and didn’t want to do their job. I will be submitting this to the better business bureau also."

"They are so sweet, helpful and knowledgeable. I started going to the Austintown location about 5 years ago.I never have any problems. This week I made an appointment for me and my mother, who is 90, and we both walked away very confident we got the best care. Thanks!"

"I decided to go here for contacts. As soon as I get there, the woman at the front desk was extremely rude and reeked of cigarettes. She actually laughed at me when telling me my insurance wouldn’t cover it. I proceeded to get an eye exam. The person giving the eye exam treated me like a small child. She would give very unclear directions and then actually reprimand me for not following correctly. While waiting for the next part, I could hear them all in the next room speaking loudly about how they can’t stand the changes at their job and certain aspects about it. When it was time to test out my contacts, I was struggling. Multiple people came by the room and not one checked up on me or offered any advice or assistance with getting them in. Overall a horrible experience and it seems like I was an inconvenience to them. I’ve had better treatment at Americas Best and LensCrafters. I thought by going here I’d get a more personalized experience but I was wrong."

"I don't understand the other reviews because I have had nothing but great visits with this location. I have switched my husband..me and all five of my kids over to them. You can imagine the visits. Luckily, I have two kids who didn't need glasses, but they did awesome with their routine checkup. The ladies there helped me on my first visit when I didn't know my insurance for vision. It was called something else, and I didn't have a card. They did the work on investigating for me. My third visit told me what other benefits I have with another insurance for my two of my kids. Which I didn't even know I had. They call to let you know pickup time, and each time, they sit us down to test the glasses and confirm they fit and work. It was so friendly that I even had conversations about the receptionists pets. Yes, they prefer you to wear a mask. Small little inconvenience, but it's their place of business, I'll do it. They even provide you with a mask if you forget it."

"I'd give this place a zero if I could. Absolute worst customer service I've had at an eyeglass place..I'd go so far to say it's the worst service I've ever received anywhere. The ladies in the office seemed to be in a competition to see who could "out rude" the other one...Congrats ladies, you're all winners! At one point, I texted my wife who was there too if it was my imagination that they were so rude, NOPE!! Between making us feel like we were putting them out, being downright hostile, snippy with answers, making a huge deal out of me not having our card (they had made a copy of it earlier that day when my wife was there alone, which they never asked for when i returned to pick up), talking badly about other customers, mentioning repeatedly that we were cutting into their lunchtime, trying to correct my wife about her insurance plan(wife was correct) and various other rude activities, I am super glad we changed insurances right after so we won't have to return here. If you are into being treated like garbage, this is the place for you!!"