Costco Travel 1605 Northwest Sammamish Road, Issaquah, WA 98027

"Booked a family trip to the Big Island. Later on, got a message that the resort we booked will undergo extensive maintenance. However, Costco won't make any changes to their cancellation policy (which incur big penalties), but are happy to rebook me (now only 10 days from the trip) to another resort with the current inflated rate. It would be one thing if I booked a resort knowing they are undergoing maintenance (and get a lower rate as a result), but plainly laughing at the customers who are calling because they are stuck paying high rate for a resort that should not deserve that rate is super uncool. Zero star for Costco. They need to provide a meaningful discount on the existing resort rate, or better negotiated rate with other comparable hotels in the area."

"I booked a family trip to Los Cabos. I had the most amazing experience with Costco Travel. The agents were pleasant and great to talk with. I had an all inclusive package which included air travel, ground travel, food and drinks package. All at a great price. I received so many perks for booking through Costco. I had to make some adjustments to my ground travel from the hotel to the airport. Holly assisted me and gave me a call back to confirm my adjustment. I would recommend booking your next trip with Costco."

"I booked a cruise for 4 people through Costco Travel with the assumption they get the best price for members. A few weeks later I was flying United and saw an Ad for United Cruises so I looked into them to see how Costco compared. What I found is I paid $200 per person more. I called to see if Costco would upgrade my rooms one level and they would not. So much for using Costco Travel for my future vacations :("

"Well, I work for Costco Travel, almost 14 years!! I love my job and hey... who doesn't like to travel!?? We're growing almost too fast for comfort... Lately we've been extremely busy (Cruise Department) because I think the WORD is out... cruising is not just for the retired and folks with money. There is something for everyone and you can trust that Costco will get you great rates/benefits and our Member Service is through the roof, we WORK hard for each member. Ps- never call directly after a major holiday (when we've been closed) especially for something minor. We will have a tremendous hold time!"