Ohio ENT & Allergy

"I could not make an appointment or even speak to anyone so I had to switch to a new provider. My complaint is not with the care I received. I have always received good medical care in the years I have been using Ohio ENT. However NOW, for some reason, you can never reach anyone there! I tried for a week, different days and times and always went to VM. On my 3rd or 4th attempt I actually left a voicemail. The next week no one had yet returned my call so I tried calling again, and again, it went to VM. After a few tries I left a second VM stating that no one had called me back and that I need to see the doctor. i finally received a call back but was unable to answer it so I received a VM asking me to call back. I did and go figure, sent me to VM. Look, I realize that staffing issues, emergencies, etc happen, but to not be able to make contact for 2 weeks is not acceptable for me whe it comes to my health care. I now receive treatment elsewhere."

"Would rate 0 starts if I could. I was seen at steels corners ER on 3/06/24 and received 10 stitches in my face and was told to follow up with this said ENT 3 days after being seen in the ER. They called me to schedule an appointment after receiving a referral, was told they are not expecting new patients even in a case of emergency for two weeks.. understandably. This office let me wait two weeks with a face fracture, just to tell me as I’m filling out my patient form that they do not except my insurance and I cannot pay out of pocket what so ever to be seen. Arrived 8am just to spend my day back the ER hoping for a better referral. All other one star reviews are because no one can be seen in a timely manner, well, it’s because they’re too busy booking appointments for people that they don’t even accept insurance for and won’t let pay out-of-pocket. Find any other office to take your business to"

"I have great insurance. I saw another ENT and got billed less than 20 bucks. When I went here (also takes my insurance), I got a bill for 10 times that for a 10 minute appointment. The total amount including what insurance paid for that 10 minute appointment was $700. Dr. Lutz recommended an unnecessary tonsillectomy for me, despite having no real problems with my tonsils. When I got a second and third opinion, the other two ENTs were horrified a doctor would recommend surgery without real cause. This practice is definitely emblematic of the American medical system that treats use like consumers instead of patients."

"I highly recommend, Dr. Lutz took me seriously and is a great doctor. I have been going to this office about a year now. I had a successful sinus surgery. I've gotten allergy shots, super easy and quick. I like that the shots are walk in. The staff in the allergy department are so friendly. It's same with the receptionist, everytime I walk in they know me by name."

"This is a review for front desk! Takes me days to get a call back and for someone to pick up the phone! The Front desk ladies aren’t that friendly either.. There is one that always smiles and say hello! Pam is amazing! Dr Lutz is a good doctor! Just wish when I called I didn’t have to call so many times!"