Cleveland Clinic Akron General Health & Wellness Center & Medical Office Building, Stow 4300 Allen Road, Stow, OH 44224

"If you are a person of color do not i repeat do not go to this emergency room location if you are sick! You will be racially profiled and will be put at the bottom of the list to be seen. I went in before work and was treated like i crawled out of the garbage by Jeff he told me they only have one doctor and there is no time that I will be seen? While servicing other patients that came in after me! Very rude ! As a healthcare worker you take an oath to serve the people and not treat anyone poorly seeking medical attention! I am very disappointed in the lack of care I received from this location. People of color go somewhere that is not biased and cares for everyone."

"Long wait, efficient and quick care. In total I was at the ER for about 4 hours, I waited for about 3 hours but once I was called back I was taken care of within the span of an hour. Despite the wait, the had a consistent rotation of patients in and out. Once I was taken back, care was administered quickly."

"Complete joke and terrible service. I showed up 30 mins early to my first apt for my new primary care dr. Over an hour later I found out I was never checked in. I was assured that it would only be a few mins later and I would be able to pick up my kids.15 mins later, I still hadn't been called back nor could they figure out their computer system. A complete waste of time, especially for a "world class" hospital."

"I have been to this ER several times over the years and it is always a great experience (as much as going to the ER can be!). The staff is always kind and efficient, but recently I went in with severe abdominal pain and I was lucky enough to have probably the best staff members! Christina was one of the best nurses I have ever had. She was absolutely incredible. One of the first times I didn’t bruise like crazy from an IV! Duane, the radiology tech, was fantastic! He made me feel super comfortable in an uncomfortable setting and made sure to explain everything fully. I don’t think I will go to any other ER with this one around. Quality care at it’s finest!"

"We have had a rough week, with all three boys getting strep, and finally mom getting sick. 4 trips to this ER within 48 hours. The staff have been amazing. Helpful, friendly, understanding, and very efficient. No visit took more than an hour"